Dedicated Service Desk Technician (Cambridge)
Role details
Job location
Tech stack
Job description
As a Dedicated Service Desk Technician, you'll be the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites, and will be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.
- Provide 1st and 2nd line support on Microsoft 365, office applications, internal software
- Performing device builds and facilitating desk moves
Requirements
Someone with previous IT Service Desk Experience working in an IT reseller organisation would be a bonus
- Well organised & able to work in a fast-paced environment
- Excellent communication skills at all levels
- Knowledge of Microsoft 365 and Office apps
- Working knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.), Minimum 2 years of Service Desk experience, ideally within an MSP, Ability to commute easily near to Duxford, full time office based
Benefits & conditions
- Competitive Salary dependant on experience working Monday - Friday
- 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
- Enhanced Workplace Pension
- Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams
Successful applicants will need to undertake a basic Disclosure and Barring Service (DBS) check upon starting your employment with us.
Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.
Experience Required
