Technical Support Engineer

You will be responsible for escalated technical cases, ensuring timely and accurate resolutions according and contributing to continuous improvement across our entire SaaS platform., * Take ownership of escalated technical tickets, performing thorough root-cause analysis and delivering end-to-end resolution.

• Investigate issues across backend services, APIs, integrations, and the MSSQL database layer.
• Read and analyse source code (C#) to identify defects, support debugging activities, and validate fixes.
• Reproduce issues in internal environments, gather diagnostics, and coordinate with Engineering, QA, and DevOps on resolutions.
• Support customer system integrations and AP workflows connected to ERP/SAP environments.
• Prepare structured defect reports, contribute to product improvements, and follow changes through deployment.
• Identify recurring issues and drive continuous improvement through documentation, knowledge sharing, and internal tools/automation.
• Maintain clear communication with customers and internal stakeholders while ensuring SLA adherence and service excellence.

This role is ideal for candidates with strong analytical and technical troubleshooting skills who enjoy working with complex software systems., * Strong experience in software or technical support, technical operations, or engineering support roles.

• Ability to read (and debug would be considered a plus) source code (preferably C#) and collaborate effectively with product and engineering teams.
• Solid understanding of enterprise IT environments, SaaS architectures, APIs (REST/SOAP), and database-driven applications.
• Hands-on experience with relational databases, ideally MSSQL.
• Familiarity with service-management and ticketing tools (Jira, Confluence, etc.).
• Excellent communication skills in both English (German is a plus).
• Customer-centric mindset with the ability to manage complex escalations professionally and calmly.
• Strong analytical, problem-solving, and structured troubleshooting skills.

The minimum gross salary for this position is €3.175 per month, as determined by the IT Collective Agreement. The actual salary will be based on your qualifications and experience.

Springtime Technologies is a provider of AI-based cloud solutions for accounts payable automation serving multi-national companies in the manufacturing, pharmaceutical and chemical industries. We enable our customers to automate the incoming invoice process on a global scale. More than 120,000 business users in 70 countries use our cloud software already. The company was founded in 2004 by a team of AI experts and has offices in Germany, Austria, and the Philippines.