Digital Functional Expert - ACNU Platform
Role details
Job location
Tech stack
Job description
Our team focuses on transitioning prescription (Rx) medicines to over-the-counter (OTC) status, driving regulatory approvals, safety assessments, and commercial strategies to expand consumer access. This includes coordinating cross-functional efforts in compliance, marketing, and digital channels to successfully launch OTC products.
The Digital Functional Expert will be responsible for driving the optimization and integration of ACNU platforms ( Additional Condition for Nonprescription Use) , ensuring alignment with business goals, and supporting digital transformation initiatives. This role requires deep expertise in ecommerce platforms, omnichannel strategies, and headless architecture models to support seamless operations and expansion strategies.
As the digital organization continues to scale its Ecommerce and ACNU capabilities, this role will play a critical part in shaping and building the core digital infrastructur e, while also establishing effective collaboration models with business stakeholders and other digital functions. Given that Ecommerce capabilities span across Business Solutions, Technology & Architecture, and Data & Analytics, the role requires strong cross-functional coordinatio n. The team acts as the primary digital partner for the business in all areas related to our scope.
Main responsibilities:
We are looking for a passionate and results-driven Digital Functional Expert to help built the strategy, development, and optimization of our digital platforms. As a key member of our product team, you will be responsible for defining the vision, managing the roadmap, and ensuring the seamless execution of website enhancements that drive user engagement, conversion, and business growth.
The key job responsibilities of Digital Functional Expert will be:
- Analyze and optimize ecommerce business processes to enhance operational efficiency.
- Ensure smooth integration of our platforms (Infra, DevOps, SAP, Retailers platforms, etc.)
- Collaborate with cross-functional teams to design scalable solutions.
- Oversee data synchronization across platforms and troubleshoot integration issues.
- Support digital transformation projects.
- Drive marketplace performance improvements through strategic planning and execution.
Requirements
Do you have experience in UX?, Do you have a Bachelor's degree?, * Proven experience in a functional role supporting or leading B2B and DTC eCommerce operations.
- Strong background in DevOps practices, infrastructure management, and cloud technologies, with experience in automation, CI/CD pipelines, and system reliability.
- Hands-on experience with Agile methodologies and tools (e.g., Scrum, Jira, Confluence) for effective collaboration and delivery.
- Familiarity with platform performance metrics and product analytics solutions.
- Experience in digital operations, marketplace integrations, and compliance within regulated environments (e.g., healthcare, pharma, ACNU-related domains) is highly advantageous.
Soft skills :
- Strong analytical thinking and problem-solving skills to translate complex business challenges into actionable functional solutions.
- Excellent communication and stakeholder management abilities across business, technical, and compliance teams.
- Ability to create clear, detailed functional specifications, user stories, and acceptance criteria that guide product and engineering teams.
- Proactive collaboration mindset with cross-functional teams, balancing business priorities and technical feasibility.
Technical skills :
- Deep understanding of Delivery Platform product ecosystem, including its integrations with third-party platforms, ERP, CRM, and payment gateways.
- Experience working with API-driven architectures, microservices, and modern SaaS platforms to enable seamless data flow and automation.
- Familiarity with Agile methodologies and tools (e.g., Jira, Confluence) to prioritize backlog, manage sprints, and deliver continuous value.
- Understanding on Observability tools and how to implement Dashboards (preferred but not mandatory)
- Ability to communicate effectively with cross-functional teams including UX/UI designers, software engineers, and stakeholders to translate business needs into technical requirements.
Education : Bachelor's degree in Information Technology, Engineering, Business or a related technical field.
Languages : Advanced English required, Spanish or French preferred