IT Engineer - Desk-Side Support (Level 1 & 2)
Role details
Job location
Tech stack
Job description
As an IT Engineer (Level 1-2) you will provide on-site technical assistance to end users within an office or field-based environment. You will be responsible for resolving hardware, software, and network issues in person, ensuring minimal disruption to daily operations. You will handle both straightforward first-line tasks and more advanced second-line escalations, delivering excellent customer service and maintaining high technical standards.
Level 1 (First-Line Support)
- Provide face-to-face technical support to employees for PCs, laptops, printers, mobile devices, and peripherals.
- Perform initial troubleshooting for software issues, login problems, and connectivity faults.
- Set up new user equipment, including device imaging, account creation, and basic configurations.
- Log, track, and update support tickets using the company's service management system.
- Escalate complex issues to Level 2 or specialist teams when required.
Level 2 (Second-Line Support)
- Diagnose and fix more advanced hardware and software issues that cannot be resolved remotely.
- Support Windows OS, Microsoft 365, Active Directory, and common business applications.
- Manage user account permissions, group memberships, and policy issues.
- Install, configure, and maintain physical IT infrastructure, including network points, AV equipment, and workstation setups.
- Perform root-cause analysis on recurring issues and recommend long-term solutions.
- Assist with IT projects such as hardware refreshes, office moves, and system upgrades.
Requirements
Do you have experience in Windows?, * Experience providing desk-side or 1st/2nd line technical support in a business environment.
- Strong understanding of Windows 10/11, Office 365, basic networking (TCP/IP, DNS, Wi-Fi), and hardware troubleshooting.
- Familiarity with imaging tools, device deployment, and asset management systems.
- Knowledge of Active Directory (password resets, group policy awareness, user admin).
- Excellent communication and customer-service skills with a calm, professional manner.
- Ability to prioritise and manage multiple support tasks in a busy workplace.
- Relevant certifications (advantageous): CompTIA A+, Network+, ITIL Foundation, Microsoft 365 Fundamentals
Benefits & conditions
Having an inclusive and flexible culture helps the business continue to grow as a strong, dynamic and innovative organisation.
As well as being supported and encouraged to develop your career here at King and Moffatt, we also offer the following:
- Competitive salary
- Professional Development support
- Employee Assistance Program
- Health and Wellness programs
- Bike to Work Scheme
At King and Moffatt, we believe in the power of diversity and inclusion to drive innovation, creativity, and success. We are committed to creating a workplace where all employees feel welcomed, valued, and respected regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other dimension of diversity. We strive to build a culture that celebrates differences, encourages open dialogue, and promotes equal opportunities for growth and advancement. By embracing diversity and fostering an inclusive environment, we not only strengthen our organisation but also enrich the lives of our employees and the communities we serve If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
