IT Field Engineer

• Install, configure, and maintain computer hardware, operating systems (Windows, macOS, Linux), and network equipment.
• Provide technical support for desktop and server environments, including troubleshooting issues related to Microsoft Windows Server, Active Directory, DNS, VPNs, firewalls, TCP/IP protocols, and LAN/WAN connectivity.
• Assist users with software support issues involving Microsoft Office applications, SCCM, BMC Remedy, ServiceNow, Jira, and other enterprise tools.
• Conduct hardware repairs and upgrades; diagnose and resolve network connectivity problems.
• Support the deployment and management of security measures such as firewalls and VPNs to ensure data integrity and confidentiality.
• Collaborate with team members to resolve complex technical issues efficiently while maintaining excellent customer service standards.
• Document all support activities accurately using ticketing systems such as ServiceNow or Jira.
• Analyse system logs and network traffic to identify potential issues or security threats.
• Assist with the configuration of network devices including switches, routers, and wireless access points.

Do you have experience in macOS?, We are seeking a highly motivated and technically skilled Field Engineer to join our dynamic team. The successful candidate will be responsible for providing comprehensive IT support and technical assistance across various client sites. This role offers an excellent opportunity to utilise and expand your expertise in computer networking, hardware, and software troubleshooting within a fast-paced environment. The position involves working on-site, delivering exceptional customer service, and ensuring the smooth operation of IT infrastructure., * Proven experience in computer networking, desktop support, or IT support roles.

• Strong knowledge of operating systems including Windows (especially Windows Server), macOS, and Linux distributions.
• Familiarity with Active Directory management, DNS configuration, TCP/IP protocols, LAN/WAN architecture.
• Hands-on experience with firewall configuration, VPN setup, SCCM deployment, BMC Remedy or ServiceNow ticketing systems.
• Demonstrated ability to troubleshoot software issues related to Microsoft Office suite and enterprise applications like Jira.
• Excellent communication skills with a focus on customer service excellence.
• Ability to work independently in the field while maintaining high standards of professionalism.
• Relevant certifications such as CompTIA Network+, Microsoft Certified: Windows Server Fundamentals or similar are advantageous but not essential. This role offers an engaging environment for IT professionals eager to apply their technical skills in real-world scenarios while supporting diverse client needs across multiple locations.