ServiceNow Developer

You will join a team within DWP working on one of the largest Government installations of ServiceNow within Europe. Our product delivery unit is driven by the desire to enable our colleague's interactions with the digital environment to be as seamless and painless as possible, minimising the friction in the primary purpose of the department, supporting 20 million people every day to help them to find work and save for their future.

The ServiceNow platform currently supports circa 120,000 colleagues across DWP in a wide range of functions and enablement activities.

As a ServiceNow Developer, you will use your knowledge of the platform to further enhance a wide variety of modules in the development of the ServiceNow offering within DWP.

You will work within the overall Software Development Lifecycle Process as part of a delivery team focused on delivering enhancements and new features into the ServiceNow offering of DWP Place.

As a ServiceNow Developer you will be responsible for ensuring the following activities are carried out:

• Deliver new configuration and functionality to the ServiceNow Production instance in line with the PDU ways of working framework, DWP Place Software Delivery Lifecycle and the DWP Place roadmap.
• Complete assigned stories or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales.
• Create and maintain documentation, including technical guidance.
• Take a lead within the team and assist and mentor more junior members.
• Be a Subject Matter Expert in one or more modules within the DWP ServiceNow space.
• Provide technical guidance to other members of the team and offer solutions to complex problems.
• Performing Peer reviews of colleague's work.
• Undertake various training courses and programs to gain the knowledge and skills required of a ServiceNow developer.

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