IT Support

As a L1 Support Technician, you will be responsible for providing first-level technical support to all users for hardware and software managed by the IT department.

Your duties will include:

• Providing frontline assistance and troubleshooting hardware and software issues.
• Installing, configuring, and deploying IT equipment (PCs, peripherals, etc.).
• Coordinating and/or performing hands-on repairs and replacements of PC components.
• Installing and updating software, configuring hardware, systems, and applications.
• Logging and managing incidents, service requests, and problems using ServiceNow, following ITIL standards.
• Escalating issues appropriately when necessary.

Do you have experience in Windows?, * Minimum 1 year of experience in IT support or a similar technical role.

• Strong knowledge of Windows OS, Microsoft Office 365, and general PC troubleshooting.
• Familiarity with ITIL processes (incident, problem, request management).
• Hands-on experience with ServiceNow or similar ticketing tools.
• Comfortable working independently and in a team environment.
• Fluent in local language (required) and able to communicate in English.