IT Support

We are looking for a Level 1 IT Support Engineer to provide first-line technical assistance to users and ensure the smooth operation of our IT systems. You will handle day-to-day IT support tasks, diagnose and resolve issues, and escalate more complex incidents to senior engineers when necessary., Technical Support & Troubleshooting:

• Provide desktop and server support to internal users.
• Diagnose and resolve hardware, software, and network-related issues.
• Escalate unresolved IT issues to the IT Manager or Level 2/3 engineers.
• Install and configure authorized software, desktops, and laptops.
• Perform antivirus installations, updates, and system security checks.
• Manage and maintain Microsoft Server, Desktop, and Exchange environments.
• Conduct fault finding, patching, and system maintenance for desktops, laptops, and phones.

System & User Administration:

• Set up new user accounts, emails, and access rights in line with HR requirements.
• Disable accounts for departing employees and maintain proper user records.
• Manage backups, tape rotations, and archiving of mailboxes.
• Maintain accurate logs for equipment, servers, and incidents.
• Ensure all licensing and software records are properly maintained.

Operational & Administrative Support:

• Assist in small to medium-sized IT projects as directed by the IT Manager.
• Prepare IT-related documents, reports, and meeting materials.
• Handle purchase requisitions for IT hardware and software.
• Provide assistance to colleagues on IT-related matters.
• Maintain a high level of customer service and professionalism when supporting users.

Do you have experience in Windows?, * 2 years of experience in IT support, helpdesk, or a similar role.

• Strong knowledge of Windows operating systems and Microsoft Office/Exchange.
• Basic understanding of networking and hardware troubleshooting.
• Experience with user account management (Active Directory, email setups, etc.).
• Excellent communication and problem-solving skills.
• Ability to prioritize and handle multiple tasks efficiently., * How much experience do you have as IT Support?
• Are you proficient in English?
• Are you proficient in German?
• Are you legally authorized to do work in Germany ?