EUC Desktop Engineer (ID:3480)

• Provide L2-L3 end-user support for Windows, macOS, mobile devices, and virtual desktops.
• Troubleshoot and resolve hardware, OS, application, and network-related issues efficiently.
• Perform OS deployment, image management, and device provisioning for desktops and laptops.
• Manage endpoint devices using tools such as SCCM, Intune, Autopilot, JAMF, or similar MDM solutions.
• Handle patching, updates, and compliance across all endpoint devices.
• Package, test, and deploy applications using SCCM/Intune or other software distribution tools.
• Manage EUC infrastructure, including printers, VPNs, collaboration tools, and unified communication devices.
• Support VDI environments such as Citrix or VMware.
• Monitor and maintain endpoint security tools (AV, EDR, DLP).
• Maintain IT asset inventory, hardware refresh cycles, and license management.
• Create and update SOPs, knowledge articles, and troubleshooting documentation.
• Ensure adherence to security and compliance policies (MFA, encryption, access controls).

Bachelor's degree in IT / Computer Science, * 6-8 years of experience in EUC / Desktop Engineering or End-User Computing support.

• Strong hands-on experience with Windows 10/11, macOS, Office 365, and endpoint management.
• Expertise in SCCM, Intune, Autopilot, GPO, WSUS, or similar tools.
• Working knowledge of Azure AD, OneDrive, and Microsoft Teams.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with endpoint security and compliance tools.
• Hands-on hardware troubleshooting experience with Dell, HP, Lenovo, or equivalent vendors.
• Bachelor's degree in IT / Computer Science or equivalent practical experience.
• Preferred certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL v4 Foundation and CompTIA A+ / Network+.

You should possess the ability to:3>

• Deliver a high-quality end-user experience with a strong customer-service mindset.
• Analyze problems and provide quick, effective, and permanent solutions.
• Prioritize and manage multiple incidents and service requests simultaneously.
• Maintain accuracy in documentation, asset tracking, and compliance reporting.>

• Exposure to modern workplace technologies, cloud-based device management, and security frameworks.
• Opportunities to work with advanced endpoint tools, VDI platforms, and security solutions.
• A structured environment that values process, documentation, and continuous improvement.

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