Senior Engineer ICT Lead

Join Telent's ICT Services Team, supporting the critical ICT environment used by our Blue Light emergency services customer. As the Senior Engineer ICT Lead , you will play an integral role in ensuring the stability, security, and efficient operation of a highly critical ICT estate - while managing and developing a small team of ICT Engineers.

This is a hands-on Lead role, combining deep technical capability with team coordination, operational oversight, and continual service improvement. Your expertise will help ensure that mission-critical systems remain resilient, reliable, and aligned to industry best practices.

What you'll be doing

• Manage day-to-day activities of the ICT engineering team including incident / request management, annual leave, on call rota and performance reviews.
• Drive continuous improvement initiatives for ICT processes and technologies
• Escalate any issues within the engineering team to the Head of Client Delivery in a timely manner
• Manage and maintain ICT infrastructure, business / mission critical applications and services in line with the ITIL service catalogue.
• Implement and monitor security best practices across all ICT systems.
• Create and maintain documentation as ICT relates to system configuration, mapping and processes
• Infrastructure life cycle management and capacity planning
• Liaise with third party suppliers to ensure resolution to agreed SLA's and standards
• Following a period of training and assessment, form part of the 24x7 duty rota (1 in every 4/5 weeks)
• Work within the framework and guidelines of ITIL processes and policies, ensuring alignment to best practice
• Carry out any other ancillary tasks, deemed within your capability, as specified by the Line Manager to support service requirements and the wider NS function.

Who you are

You are a proactive, technically strong ICT professional who thrives in a complex environment, communicates effectively, and enjoys leading others while maintaining high operational standards.

Do you have a valid Driving Licence license?, Do you have experience in ITIL?, * Proven experience in ICT infrastructure management.

• Knowledge of cybersecurity principles and compliance standards.
• Expertise in troubleshooting and resolving complex technical issues.
• Familiarity with ITIL practices and service management.
• Excellent communication and stakeholder management skills.
• Experience of working within a service level driven environment
• Security Cleared - SC Clearance, NPPV3 Level
• Full UK Driving License, * Certifications such as ITIL, Microsoft Certified: Azure Administrator, AWS Solutions Architect, or similar are highly desirable.
• Experience in ICT engineering roles, with capability to lead a team.
• Ability to improve on current skill set and keep up to date with relevant technologies
• Ability to work under pressure, adapt and prioritise customer workloads

• 26 days annual leave + 8 public bank holidays (with ability to buy/sell)
• Uncapped overtime options and call-out
• Company vehicle
• Company pension scheme
• Flexible benefits portal
• Family-friendly policies
• Wellbeing and occupational health support
• Discounts via Telent Reward Scheme

About Telent

We are passionate about creating a workplace where everyone feels valued, included and able to reach their full potential. Telent is a trusted partner across the UK's critical national infrastructure - helping keep communities connected, safe and supported.

Telent core values: Be collaborative, Be inclusive, Be customer focused, and Take responsibility

#LI-Hybrid

At Telent, your career can span roles, technologies and sectors. We invest in development and support our people through an inclusive culture that encourages growth, wellbeing, and collaboration., About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed   You must create an Indeed account before continuing to the company website to apply