Mtivity Application Manager

TMS (Total Marketing Support) are a subsidiary company of DS Smith. TMS provide Point of Sale Marketing solutions for leading brands as well as specialised packaging solutions. We are looking for an experienced Mtivity Application Manager to play a critical role in supporting and optimising our Mtivity landscape across the business. Working closely with business stakeholders and the wider technology team, you will provide day-to-day support, lead continuous improvement initiatives, and ensure our SAP processes are efficient, compliant, and fit for the future. This is a hands-on role where you will act as the functional expert while also supporting EDI integrations that enable seamless data exchange with our external partners. Key Responsibilities

• Provide functional support and configuration expertise
• Act as the first point of contact for related issues, ensuring timely resolution and minimal business disruption
• Support and troubleshoot EDI processes, including partner setup, message types, and error resolution
• Identify and implement opportunities to streamline Mtivity processes and improve data quality
• Deliver training, guidance, and support to end users to maximise adoption and value
• Maintain accurate and up-to-date documentation for Mtivity configurations, processes, and procedures
• Support Mtivity enhancements, upgrades, and change control activities
• Work closely with internal teams and external vendors on Mtivity projects and integrations
• Ensure Mtivity processes comply with internal controls, governance, and audit standards

Do you have experience in ITIL?, * Proven experience supporting Mtivity

• Hands-on experience with EDI processes and tools
• Understanding of Mtivity integrations and data governance principles
• Familiarity with ITIL practices and service management frameworks
• Degree in Information Systems, Business, or a related field
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Detail-focused, with a strong emphasis on data accuracy and process compliance

• Competitive salary
• Qualifying Sick Pay scheme
• Pension scheme & Life insurance
• Share Save scheme
• Income Protection
• 25 days holiday plus Bank Holidays
• Employee Assistance Programme
• Virtual GP, Occupational Health & free Flu vaccine
• Cycle to Work and shopping discounts, Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, e ven those not meeting all criteria." #LI-SP

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!