IT 1st Line Technician

We have an exciting opportunity to join our expanding team as a 1st Line IT Technician at Meridian Trust! This critical position will deliver excellent IT support, addressing IT tickets from both employees and students, and ensuring the quality of first-line support for IT issues.

A driving license is required as this role may involve travel between sites within the IT hubs.

The Opportunity

• Provide IT assistance to users and customers who contact our helpdesk. Record all tasks in the Helpdesk system and deliver remote support to telephone users.
• Make sure the IT equipment in all schools and across the trust are operating correctly, and regularly maintain the ICT equipment.
• Install new machines, replace defective ones, troubleshoot issues, repair equipment when necessary, and arrange for external repairs if needed.
• Visit our partner schools for IT maintenance and support, as well as to aid our other Academy teams when needed.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, * Good educational background including GCSE or equivalent in English and Maths

• IT Qualifications or equivalent experience.
• Experience of IT Troubleshooting
• Good knowledge of PC hardware
• Working knowledge of a range of software packages including Microsoft Office Suite (including MS Windows)
• Professional conduct with colleagues and customers

Meridian Trust offers a wealth of fantastic benefits for teaching and support staff which are highlighted below but are not limited to -

• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in
• Opportunity to jump start your career in teaching through our dedicated Initial Teacher Training Team (ITT)
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources
• Cycle to work scheme
• Defined benefit local government or Teacher's pension scheme
• Healthcare benefits including free eye test vouchers and flu vaccinations
• Free on-site parking
• Discounts on a wide range of benefits from everyday essentials to holidays

Stratton School is proud to be at the heart of its community and we have a long history of supporting our students in achieving their goals. We are committed to nurturing the abilities of every student in order to equip them with the qualifications and personal skills they need to become confident, independent adults and successful citizens of tomorrow. At Stratton, we set the highest expectations in terms of learning and behaviour, and follow a broadly academic curriculum that includes English, mathematics, science, humanities and languages supplemented with strong provision in the arts and technology. Most students join our thriving Sixth Form, with many progressing to university. However, recognising that some individuals' abilities lie in other areas, we provide a wealth of opportunities and courses that allow every student to develop and showcase his or her unique talents. We will be doing our utmost to ensure every student enjoys ideal conditions for learning. That process starts with the creation and maintenance of a calm and orderly environment where students feel safe and secure. At Stratton School, our identity is built on a foundation of academic excellence, creativity, and a strong sense of community. We value diversity and strive to create a welcoming and inclusive environment where every student can thrive and reach their full potential. About Meridian Trust - Meridian Trust is a values-led organisation formed in 2011 that has risen to be one of the highest-performing academy trusts in the country. The Trust is founded on its commitment to a high-quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire.