1st Line Helpdesk Engineer - Dartford

• Provide remote 1st line IT support to clients via phone and email
• Diagnose and resolve technical issues, escalating where necessary
• Support users across Microsoft technologies including Windows and Office 365
• Maintain and update IT documentation and knowledge bases
• Deliver customer-facing support via phone, email, and in person as required
• Participate in an on-call rota providing 24-hour support

Do you have experience in Windows?, * Previous experience in a 1st Line Support or Helpdesk role

• Strong troubleshooting and problem-solving skills
• Familiarity with Windows 7/10/11
• Experience with Microsoft technologies including:

• Active Directory
• Group Policy
• Office 365 (Exchange, OneDrive, SharePoint)
• Azure (basic understanding)

• Basic networking knowledge (IP addressing, DHCP, DNS)
• Experience with antivirus solutions (e.g. Sophos)
• Clear and confident communication skills

Desirable Skills

• Experience with Mac administration
• Previous experience in a customer-facing IT support environment

Personal Attributes

• Highly organised with the ability to prioritise daily workload
• Self-motivated and reliable
• Comfortable working in a client-facing role
• Able to commute reliably to our Dartford office five days per week

We are open to interviewing recent graduates with a relevant degree (minimum 2:1) where commercial experience is limited., Applicants must have the right to live and work in the UK. Unfortunately, sponsorship is not available for this role.

• A dynamic and supportive working environment
• Opportunities for career progression
• Ongoing training and professional development
• Competitive salary

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.