Service Desk Coordinator

Customer Contact & Communication

• Manage incoming customer enquiries via phone, email, and online platforms in a professional and courteous manner.
• Build strong relationships with customers, ensuring their needs are handled promptly and efficiently.
• Investigate and resolve customer issues in a timely and solution-focused manner.

Scheduling & Coordination

• Plan and schedule daily engineer appointments, maintenance visits, and call-outs.
• Update job details on our internal system as tasks progress through to completion.
• Monitor stock levels in the warehouse and communicate material requirements. Administration & Reporting
• Maintain accurate records of customer interactions, service details, and job progress.
• Prepare reports for management with findings, updates, and suggested solutions to any challenges.
• Complete general administrative and ad-hoc office tasks as required.
• Keep company social media accounts updated with relevant posts (training can be provided). Business Support
• Support with enhancing relationships with existing clients and assist with new business enquiries.
• Work closely with the wider team to ensure smooth and efficient service delivery.

Do you have a valid Driving Licence license?, Do you have experience in Typing?, We are seeking a dedicated, organised and customer-focused Service Desk Coordinator to join our growing team. This is a key role within our business, acting as the first point of contact for all client enquiries and ensuring the smooth coordination of our service operations. You will handle enquiries, schedule engineer appointments, manage administrative processes, and support both customers and the wider team to ensure a seamless service from start to finish. This position is ideal for someone with strong office experience, excellent communication skills and a proactive, highly organised approach. Full training will be provided., * Previous admin or office-based experience is essential.

• Strong computer skills, particularly with Microsoft Office (Word, Excel, Outlook).
• Ability to learn internal systems quickly and work confidently with scheduling software.
• Excellent written and verbal communication skills with a professional phone manner.
• Highly organised, methodical, and able to prioritise multiple tasks efficiently.
• Good typing speed and accuracy for data entry.
• A team player who can also work independently in a fast-paced environment.
• Flexible, reliable, trustworthy and able to use your own initiative.
• A positive, friendly, and adaptable attitude.
• Must hold a full driving licence and have access to a car.