Platform Operations Engineer - GammaLabs - Network Operations Centre

Reporting to the NOC Duty Manager, this hands-on engineering role is essential to the operation of Gamma's Core Network, supporting our Voice, UCaaS, mobile, and CCaaS products. You will be responsible for monitoring, maintaining, and providing operational support for the network.

With a focus on Voice and IP/Networking technologies, ideally including Ribbon SBC, Oracle SBC, Juniper, and Broadworks, you will manage incident and change management processes for the Core Network. This involves responding to alerts, implementing changes, and collaborating with internal and external teams. You will also support software upgrades and conduct thorough regression testing.

What will you be doing day-to-day?

• Monitor/Respond to incidents across Gamma's Core Network. This will involve you providing technical guidance for incidents, performing mitigating actions and supporting/performing any change activity related to incidents raised.

• Provide technical support to internal support teams in form of trouble tickets, resolving and escalating tickets as appropriate

• Responsible for the implementation, operation, and maintenance of the core voice networks alongside the wider Product & Voice Operations Team whom you will also provide support to, fostering a culture of continuous improvement and knowledge sharing.

• Perform configuration changes (both planned & emergency changes) when required across various components of Gamma's Core Network

• Perform and or coordinate all root cause analysis for incidents/errors experienced across Gamma's core network

• Provide operational support on vendor technologies such as Ribbon SWE/Broadworks/Metaswitch SBC/Oracle SBC/Juniper etc and will be an operational interface into engineering and development teams.

• Be involved in Major Service Outages (MSO), this will involve contributing to technical bridges and will be expected to identify and drive service improvements relating to any MSO.

• Maintain Business Continuity/Disaster Recovery schedules/rehearsals across Gamma's Core Network

• Identify service improvement opportunities with current maintenance procedures i.e. creating and updating playbooks, potential leverage of automation opportunities

• Improve monitoring capability across the business for Gamma's Core Network Services via implementation of new monitoring platforms or enhancing current platform capability.

Please note that this is a 24/7, 365 days per year operation and you would be required to work 4 days on, 4 days off including nights and weekends.

• Knowledge of (and ideally experience managing) large scale telco/IP networks.

• Knowledge of (and ideally experience) of the planning, preparation and implementation of configuration changes across various components of Core Network Infrastructure i.e. SBC's, Juniper Routers, Telco grade PBX systems etc.

• Ideally an understanding of SIP traffic

• Possess excellent interpersonal, written, oral, and analytical skills.

• Be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

• Ability to prioritise with minimal management intervention and to work under pressure and in a fast moving and changeable environment.

Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.

Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career.

We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours.

Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.

We want you to in our success. That's why we offer tax-efficient save and incentive plans, giving you the opportunity to benefit from Gamma's growth.

We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family..

And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note

• Unfortunately, we can't offer visa sponsorship or relocation support for this role.

• This position requires shift work including nights and weekends.

• This role is hybrid from our offices in Trafford Park, Manchester.

If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to

• as you could be the person that we are looking for!

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to

• .

• We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.