Server and Storage Field Engineer

Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.

Role and responsibilities:

• Triaging and resolving customers Server, Storage & Network issues
• Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
• To receive, investigate, and respond to technical assistance requests
• To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
• To deal with general support
• To be involved with pre-sales technicalities
• To participate on regional 24/7 out of Hours Rota where required in line with business needs
• To act as 'cover' engineer on Out of Hours when/if
• To identify complex problems and review related information to develop and evaluate options and implement solutions
• To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
• To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
• To maintain up to date technical knowledge and expertise in accordance with industry

• Experience in: Server, Storage & Network devices.
• Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
• Previous experience of working within the IT Maintenance Services Industry.
• Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
• Must have strong written and verbal communication skills
• Strong organisational skills.
• Must be flexible to work outside of core business hours where business needs require.
• Ability to plan and prioritise your own workload

This is a full-time permanent position Monday - Friday with an on call rota (approx) 1 week in 5

A driving licence is essential for this role