IT Change Management Specialist

• IT Change management: production and management of operations to be implemented in the production environment in order to minimize impacts
• Qualification, review, follow-up and validation in decision-making committees
• Control, analysis and arbitration of significant and major production changes, as well as the relevant assessment of risks and impacts
• Management and assistance to the BRCs of the technical entities and beneficiaries
• The evolution of the catalogue of standard changes
• Classification of operations with technical and business units (updating of repositories: service catalogue, classification of operations, intervention slots, CMDB, etc.)
• Process support via ITSM change management tool
• Maintenance of the IT global calendar (Major Events Calendar)
• Adapting to the new change management process and tool
• Assistance to entities for the secure deployment of infrastructure transformation projects (Run & Build)
• Simplification of the change process
• Monitoring of technical operations (impact analysis and change management) and management of preparation meetings
• Monitoring of operations on weekends (minimum one Saturday/Sunday per month)
• Assistance to operational entities in drafting and securing impact studies
• The operational link and coordination between the Group's technical and IT departments
• Impact assessment
• Contribution to continuous process improvement
• Updating the schedule of operations
• English-speaking environment

Expected deliverables:

• Impact assessment
• Meeting Minutes
• Documentation needed to evolve the process
• Any documentation requested by the management relating to the proper performance of the service

Mandatory skills:

• ITIL & Process Governance - Applies ITIL frameworks to manage change requests, approvals, and compliance.
• Technical Communication - Translates technical impacts of changes for both IT teams and business stakeholders.
• Infrastructure Awareness - Understands systems architecture, dependencies, and risk areas during change planning.
• CAB & Release Coordination - Leads Change Advisory Board (CAB) meetings and aligns changes with release cycles.
• Incident & Problem Integration - Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.

Understanding of below domains:

• LAN DC (Cisco ACI, Spine and Leaf)
• Load balancing (Citrix NetScaler, Cisco CSS/ACE, etc.)
• Oracle Database Enterprise Server
• ORACLE Solaris (formerly SUN Solaris)
• Rabbit MQ
• Réseau SAN (Brocade, BNA, Cisco, DCNM)
• Scripting (GitHub, Ansible, AWX, Shell, VBA)
• Stockage EMC, Stockage NetApp
• TCP/IP

JD is in French Language

Responsabilités:

• Conduite du changement informatique : production et gestion des opérations à mettre en place dans l'environnement de production afin de minimiser les impacts
• Qualification, relecture, suivi et validation dans les comités de décision
• Le contrôle, l'analyse et l'arbitrage des changements significatifs et majeurs de production, ainsi que l'évaluation pertinente des risques et des impacts
• Gestion et assistance aux CRB des entités techniques et des bénéficiaires
• L'évolution du catalogue des modifications de normes
• Classification des opérations avec les unités techniques et métiers (mise à jour des référentiels : catalogue de services, classification des opérations, créneaux d'intervention, CMDB, etc.)
• Accompagnement des processus via l'outil de gestion du changement ITSM
• Maintenance du calendrier informatique global (Major Events Calendar)
• S'adapter au nouveau processus et outil de gestion du changement
• Assistance aux entités pour le déploiement sécurisé de projets de transformation d'infrastructures (Run & Build)
• Simplification du processus de changement
• Suivi des opérations techniques (analyse d'impact et conduite du changement) et gestion des réunions de préparation
• Suivi des opérations les week-ends (minimum un samedi/dimanche par mois)
• Assistance aux entités opérationnelles dans la rédaction et la sécurisation des études d'impact
• Le lien opérationnel et la coordination entre les directions techniques et informatiques du Groupe
• Analyse d'impact
• Contribution à l'amélioration continue des processus
• Mise à jour du calendrier des opérations
• Environnement anglophone

Livrables attendus:

• Analyse d'impact
• Procès-verbal de la réunion
• Documentation nécessaire à l'évolution du processus
• Toute documentation demandée par la direction relative à la bonne exécution de la prestation

Compétences obligatoires:

• ITIL et gouvernance des processus - Applique les cadres ITIL pour gérer les demandes de changement, les approbations et la conformité.
• Communication technique - Traduit les impacts techniques des changements pour les équipes informatiques et les parties prenantes de l'entreprise.
• Connaissance de l'infrastructure - Comprend l'architecture des systèmes, les dépendances et les zones de risque lors de la planification des changements.
• CAB et coordination des versions - Dirige les réunions du Conseil consultatif sur les changements (CAB) et aligne les changements sur les cycles de publication.
• Intégration des incidents et des problèmes - Coordonne la gestion des incidents et des problèmes pour assurer des transitions en douceur et un minimum de perturbations.

Compréhension des domaines ci-dessous:

• LAN DC (Cisco ACI, Spine et Leaf)
• Équilibrage de charge (Citrix NetScaler, Cisco CSS/ACE, etc.)
• Serveur d'entreprise de base de données Oracle
• ORACLE Solaris (anciennement SUN Solaris)
• Lapin MQ
• Réseau SAN (Brocade, BNA, Cisco, DCNM)
• Scripting (GitHub, Ansible, AWX, Shell, VBA)
• Stockage EMC , Stockage NetApp
• TCP/IP

Do you have experience in VBA?

• A supportive, diverse and global team with a brilliant culture.
• At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments -no matter how big or small -can be traced back to an idea's single spark. It's that spark -that inner drive -that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.