Senior 1st Line Support Engineer

• Provide exemplary IT technical support to internal colleagues
• Manage, inspire, and develop a team of 1st line support analysts
• Ensure high quality regional 1st line support services
• Troubleshoot and resolve 1st line technical issues and application support queries
• Maintain an always learning approach to minimize delays in ticket resolution
• Proactively address and prevent technical issues before they occur
• Understand and support the technology offer to ensure a seamless user experience
• Prepare and support endpoints throughout their life cycle
• Travel within the local geography to assist field-based colleagues
• Consider user experience in every interaction

Technologies:

• Hardware
• Support
• Security, We are a forward-thinking organization seeking to enrich our team in the South region with dedicated individuals. Our mission is to provide unparalleled IT support, ensuring our internal colleagues receive the assistance they need while fostering a positive and collaborative environment. In return for your dedication, we offer a supportive team atmosphere and opportunities for professional growth. Our commitment to exceptional customer service is at the heart of everything we do, and we are excited to welcome passionate individuals who share this vision.

• Substantive experience in 1st Line support
• Experience or enthusiasm for managing a team
• Proactive approach to minimizing failure demand in service
• Effective troubleshooting skills for diagnosing and resolving hardware and software issues
• Familiarity with Operating Systems, basic networking, software installation, and configuration
• Strong remote support skills and IT administrative abilities
• Ability to prioritize and work under pressure with keen attention to detail
• Highly effective interpersonal skills
• Excellent organizational and communication skills
• Self-motivated with a positive, solution-focused attitude
• Willingness to learn and adapt to new technologies and processes