IT Support Analyst

• Provide 1st and 2nd line support to users across the organization
• Resolve a wide range of technical issues
• Manage support tickets efficiently
• Work closely with other IT teams and third-party suppliers
• Ensure high levels of service is delivered to the business
• Assist with technical projects alongside day-to-day support responsibilities
• Support both technical and non-technical users

Technologies:

• Active Directory
• Support
• ITIL
• Microsoft 365
• Network
• Office 365
• Windows, We are a well-established UK organization currently undergoing a major digital transformation programme, and were excited to offer a fixed-term 18-month contract for an IT Support Analyst to join our internal IT team. This role includes hybrid working, requiring attendance at our headquarters in Winchester 2-3 days per week. You will gain exposure to new systems, platforms, and ways of working in a fast-paced, varied support role. We focus on investing in technology and our people, providing excellent experience in a modernizing IT environment.

• At least 2 years of experience in an IT Service Desk or IT Support environment
• Proficient in Windows 11 support
• Experienced with Office 365 / Microsoft 365 administration
• Knowledge of Active Directory / Entra access management
• Skilled in Microsoft Exchange / email troubleshooting
• Familiarity with Service Desk / ticketing systems
• Experience with remote support tools
• Competent in printer setup and troubleshooting
• Basic network troubleshooting skills (e.g., switches, Wi-Fi, Meraki)
• Nice to have: Microsoft Dynamics support experience
• Nice to have: Experience with telephony systems (Mitel, Avaya or similar)
• Nice to have: ITIL knowledge or certification
• Strong communication skills
• Customer-focused mindset with a passion for excellent service