3rd Line IT Support Engineer (MSP Experience Required)
Role details
Job location
Tech stack
Job description
An established IT service provider in Leeds is going through an exciting period of growth and is looking for an experienced 3rd Line IT Support Engineer with a strong background in Managed Service Provider (MSP) environments. If you're used to supporting multiple clients, handling complex escalations, and taking ownership of technical issues, this role will suit you., * Provide 3rd Line support across Microsoft, networking, security, and server technologies
- Act as an escalation point for complex technical issues
- Lead and assist with project work, migrations, and system improvements
- Manage changes, updates, and remote installations
- Maintain strong customer relationships and deliver work to SLA
- Mentor and support junior engineers when required, IT Support, 3rd Line, Third Line, Senior IT Engineer, MSP, Managed Service Provider, IT Services, Service Desk, Helpdesk, IT Support Engineer, Infrastructure Engineer, Microsoft 365, M365, Azure, Intune, Exchange Online, Windows Server, Active Directory, AD, Group Policy, GPO, Networking, Firewalls, VPN, VLAN, SonicWall, Fortinet, Cisco, Hyper-V, VMware, Virtualisation, MFA, EDR, Zero Trust, Cloud Support, Technical Support, IT Technician, IT Engineer, Escalation Engineer, Projects Engineer, Leeds IT Jobs, West Yorkshire IT Jobs, Yorkshire MSP, Leeds MSP, IT Support Leeds.
Requirements
Do you have experience in Virtualization?, You'll work across varied customer environments, delivering advanced support, leading project work, and acting as an escalation point for the service desk. The role requires someone who is confident, proactive, and able to maintain high standards under pressure., * Previous MSP experience supporting multiple clients
- Microsoft 365, Azure, Intune, Exchange Online
- Windows Server, Active Directory, Group Policy
- Networking: firewalls, VPNs, VLANs
- Security: MFA, EDR, Zero Trust
- Virtualisation: Hyper-V and/or VMware
- Strong troubleshooting and escalation handling
Desirable Skills / Certifications
- PowerShell or automation experience
- SonicWall SNSA / SNSP
- MS-102
- MS-721
What We're Looking For
- Someone who thrives in a fast-paced, multi-client environment
- Confident handling complex technical issues end-to-end
- Strong communicator with a customer-focused approach
- Able to work independently and as part of a high-performing team
If you have solid MSP experience and want a role with more ownership, variety, and technical depth, we'd like to hear from you.
