Helpdesk Administrator

As a Helpdesk Administrator, you will be the first point of contact for internal teams, subcontractors, and suppliers regarding purchase orders and maintenance requests across the company's contracts. This role will ensure timely resolution of issues, effective communication, and accurate record-keeping., * Contractual Mailbox Management for various projects.

• Manage incoming helpdesk work orders via phone, and internal systems
• Log, track, and update all work requests, progress and accounts using helpdesk software
• Assign and schedule work order to the appropriate teams/departments.
• Monitor progress of open work orders and ensure timely resolution
• Generate reports and maintain helpdesk documentation
• Liaise with suppliers, subcontractors, and internal teams as needed
• Provide administrative support to the various contract teams

General Responsibilities

• Providing comprehensive office support including telephone, email, social media and general administration duties.
• Maintaining general office supplies; stationery & welfare provisions.
• Issue of weekly vehicle tracker reports from company portal.
• Weekly Payroll checks; Checking timesheets against vehicle trackers, entry on to master spreadsheet, and liaison with accounts in relation to processing payments.
• Generation & issue of sub-contract orders
• Assisting with financial tracking
• Maintaining organised files and records
• Submitting payment applications and invoices
• Drafting and editing company correspondence

Do you have experience in Time management?, * Previous experience in an administrative or helpdesk role

• Good organisational and time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook)

Desirable Criteria

• Experience in a construction or facilities management environment
• Familiarity with Sage software