Helpdesk Administrator

NUGENT are seeking to recruit a Help Desk Administrator to our team. You will be a motivated and reliable worker who brings enthusiasm and positivity to a team, and you should enjoy working in a fast-paced environment., Objectives of this Role

· Logging calls and assignment to operatives for works across multiple FM/ MTC contracts

· Providing support to Contracts Managers to track internal works status

· Providing support to QS to track the status of the accounts for submittal to the client.

· Point of contact for client queries

· Provide reports to clients and follow up on any account queries.

· Internal reporting for financial reviews.

· General office admin duties and support.

· Document control for new tenders within the department

· Assist with tender returns and uploads to central tender system

· Record Keeping

· timely submission of claims to client to ensure positive cashflow.

· Follow up of any client queries to prevent any delays with cash receipt

· Meet and greet any visitors to the office

· Organise and schedule meetings, appointments and events.

· Other ad hoc duties.

· Undertake any other reasonable duties as and when requested by management.

Do you have experience in Organizational skills?, · 5 GCSEs at Grade C or above or equivalent.

· PC literate with competency in Microsoft Word, Excel, Outlook.

· Attention to detail.

· Ability to multitask and work under pressure.

· Strong interpersonal and Organisational skills.

· Excellent communication skills.

· Self-motivated, with a 'can-do' approach to work and willingness to learn and assist.

· Organised and disciplined in your planning and approach to work.

· Work well and confidently as part of a team in a busy environment.

· We offer a competitive package with a range of benefits and the opportunity to make a real difference to the environment.

· In addition, we offer flexi-time and consider flexible working patterns helping you achieve a positive work life balance.

· We offer fantastic training both in house and out sourced.

· We are fully committed to being an inclusive employer and ensuring equal opportunities.

· We are keen to have a workforce to reflect the full diversity of the communities we serve And welcome applications from individuals of any gender or background.

· Private Health Care Scheme after 6 months employment.

· Company uniform.

Job Types: Full-time, Permanent

NUGENT has a proud past, dating back to its formation in 1963 by Michael Nugent. The business is now a 2nd Generation Family business with offices in Pomeroy, Belfast & Dublin. NUGENT carry out large, complex MEP engineering project works in GB, NI & ROI with a workforce of 150 direct employees and 300 sub-contractors. Our determination & focus enable us to deliver leading-edge construction solutions across a range of key sectors including; Commercial, Education, Healthcare, Heritage, Hospitality & Leisure, Life Sciences & Residential through our Major Projects, Facilities Management & Specialist Projects divisions. Our people are the reason why we succeed & we continue to strive delivering exceptional services to our clients exceeding expectations.