Desktop Support Engineer

• Technical Support: Respond to user inquiries regarding computer software or hardware operation to resolve problems.
• System Setup: Set up equipment for employee use, including proper installation of cables, operating systems, or appropriate software.
• Troubleshooting: Conduct computer diagnostics to investigate and resolve problems or provide technical assistance.
• Training: Develop training materials and procedures, or train users in the proper use of hardware or software.
• System Maintenance: Install and perform minor repairs to hardware, software, or peripheral equipment.
• Documentation: Maintain records of daily data communication transactions, problems, and remedial actions taken.
• Updates: Conduct regular software and hardware updates to ensure optimal performance of all devices.

Do you have experience in macOS?, * Proven work experience as a Desktop Support Engineer or similar role.

• Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.