Salesforce Service Cloud Specialist

• Optimising customer service operations using Salesforce Service Cloud
• Managing Salesforce configuration, administration, and enhancements
• Building reports and dashboards for visibility and insights
• Supporting third-party integrations and improving service workflows

Technologies:

• Cloud
• Excel
• Support
• Salesforce
• DevOps, We are hiring a Salesforce Service Cloud Specialist to improve our customer service operations and internal efficiency. In this role, you will work closely with cross-functional stakeholders to optimise processes, enhance reporting, and improve the overall service experience in a fast-moving environment. This position is based in London and offers the opportunity to make a significant impact on shaping better customer experiences.

• Hands-on Salesforce Service Cloud experience (Admin/Dev)
• Exposure to Omni-Channel and Einstein Bot
• Strong reporting skills and stakeholder communication
• Telephony or customer support tools experience (desirable)
• Strong Excel/data skills (desirable)
• Startup or scale-up experience (desirable)