IT TECHNICIAN - LEVEL II

The IT Technician is responsible for providing top-tier technical support to users while ensuring Active Directory account administration. Reporting to the Regional IT Manager, this on-site position at LaSalle College requires advanced skills in configuration, installation, and maintenance of IT systems and associated equipment., * Process level 1 and 2 requests from the centralized Jira ticketing system (Pronto) across the entire EMEA region;

• Respond to requests and support inquiries by phone or email in case of emergency;
• Provide technical support to users of internal applications and software (Clara, Omnivox, ...);
• Configure, install, and maintain software, computers, printers, and other IT equipment;
• Ensure proper operation and maintenance of IT equipment;
• Optimize user adherence to LCI Education's standard collaboration tools, particularly Office 365;
• Manage and administer Active Directory user accounts;
• Create and manage SharePoint sites and administer access;
• Oversee Papercut management and printing;
• Participate in mentoring new technical team members., * Diagnose and effectively resolve users' technical problems.

Level of Autonomy:

• Independently manage technical support tasks while collaborating with the team.

Leadership/Level of Supervision:

• Provide mentoring and support to regional technical team members.

Internal and/or External Communication:

• Collaborate with internal users and vendors to ensure proper operation of equipment systems.

Do you have experience in macOS?, We are looking for a dynamic and proactive person to join our IT team as a key member of our educational centre's technology and communications support team to meet all the needs of our educational community. If you have a passion for technology and an innate ability to solve problems, this could be your ideal opportunity., * College diploma (or attestation of college studies) in computer science;

• Minimum of 5 years of experience in technical support.

Knowledge:

• Proficiency in Windows 10 and MAC operating systems;
• Experience in managing and using Office 365;
• In-depth knowledge of SharePoint, including site creation and access management;
• Familiarity with Papercut and technologies related to networking and telephony;
• Proven competence in mentoring;
• Excellent written and oral communication skills in French and English; Spanish is an asset.

PERSONAL AND PROFESSIONAL SKILLS:

• Available to work daytime and evening hours as needed;
• Experience with Jira ticketing system or equivalent (asset);
• ITIL V3 certification (an asset);
• Excellent customer service skills;
• Ability to simplify technical problems for non-technical users;
• Patience, courtesy, and ability to manage priorities;
• Energetic spirit and motivated to succeed;
• Willingness to learn and stay current with new technologies.

• International organization established for over 60 years
• Permanent, part-time position from 8AM to 3 PM.
• Competitive salary.
• Continuous training program.
• In-house training discounts program, for employees and family members.
• Company location in the modern dessign neighborhood @22 in Barcelona in a brand new campus, ideal for public transportation.

LCI Education is a diverse learning community with 23 campuses across 5 continents and 2,000 colleagues dedicated to educating more than 20,000 students worldwide each year. One of these campuses is LCI Barcelona.