Site Reliability Engineer

• Acting as first-line technical escalation for live production issues through to resolution or handover
• Maintaining high availability, performance and scalability of production platforms and services
• Managing logging, monitoring, alerting and metrics to proactively identify and resolve issues
• Collaborating with development teams to translate operational insights into long-term platform resilience
• Supporting automation, incident response and continuous improvement practices
• Ensuring new products and features are operable, reliable and scalable from day one
• Working with network engineering, operations and support teams to diagnose service issues
• Creating and maintaining runbooks, escalation guides and incident reports
• Balancing customer impact with long-term system health and stability
• Supporting compliance with security, availability and regulatory frameworks

Technologies:

• Bash
• CI/CD
• Cloud
• DevOps
• Docker
• ELK
• GitHub
• Grafana
• Support
• Kubernetes
• Linux
• Network
• OSS
• Prometheus
• Python
• Security
• Splunk
• Terraform
• Ansible
• Backend

• Previous experience in a Site Reliability Engineer, DevOps Engineer, Systems Engineer or Operations Engineer role
• Experience supporting production services at scale within a DevOps or SRE environment
• Strong working knowledge of ISP-related networking concepts including DNS, DHCP, PPPoE, RADIUS and IPv4/IPv6
• Experience with observability tools such as Prometheus, Grafana, ELK or Splunk
• Hands-on experience with containerisation and orchestration using Docker and Kubernetes
• Cloud platform experience, ideally Google Cloud Platform, including automation and scaling practices
• Strong Linux administration skills with scripting capability in Bash, Python or similar
• Familiarity with CI/CD pipelines and source control tools such as GitHub Actions
• Understanding of security frameworks and operational resilience best practices
• DESIRABLE
• Experience within ISP, MSP or telecommunications environments
• Familiarity with enterprise IT architectures including OSS and BSS systems
• Knowledge of information security frameworks such as ISO27001, NIST or GDPR
• Experience with infrastructure automation tools such as Terraform or Ansible