Technology Engineer - Cyber Security & IT Network Infrastructure

• Manage and resolve Level 1, 2, and 3 Service Desk tickets independently with minimal support
• Provide effective technical support across systems and applications, ensuring issues are identified, logged, and resolved effectively
• Develop expertise in PointWires preferred tooling, providing clients effective endpoint management, security, and compliance with industry best practices
• Participate in projects, process improvements, and technical enhancements with the team
• Create, review, and maintain documentation for systems, configurations, processes, and procedures
• Engage effectively with colleagues, users, clients, and partners through clear oral and written communication
• Demonstrate logical problem-solving and decision-making in day-to-day tasks

Technologies:

• Active Directory
• Ansible
• Firewall
• Hyper-V
• Support
• ITIL
• Network
• PowerShell
• Python
• Security
• Splunk
• VMware
• Veeam
• Windows
• Linux
• macOS
• Marketing

• Relevant certifications (e.g. A+, Network+, Security+) are highly desirable
• Experience in roles such as IT Engineer, Cyber Security Analyst, Service Desk Engineer, Infrastructure Engineer, Systems Security Analyst, Network Security Engineer
• Proven experience managing and troubleshooting Microsoft Windows Workstations & Server Environments, including Active Directory, DNS, DHCP, and Group Policy
• Strong understanding of network protocols, firewall management, and security principles
• Knowledge of virtualisation technologies like VMWare, Hyper-V, and Proxmox
• Familiarity with ITIL Principles and fundamental business operations
• Knowledge or experience with endpoint management tools like MECM/SCCM, Intune, Tanium is advantageous
• Experience with security monitoring tools such as PRTG, Nagios, and backup solutions like Veeam
• Hands-on experience with SIEM & SOAR technologies such as Elastic, Splunk, Phantom is beneficial
• Skills in PowerShell, Python, Ansible, and other automation languages are a plus

At PointWire, we deliver cyber security managed services and solutions to various organizations in both the private and public sectors. Since our establishment in 2019, we have partnered with leading software providers in the cyber security space. We are dedicated to augmenting the capabilities of in-house security and operation teams, enabling automation to improve effectiveness. This full-time, permanent position offers a competitive salary between £35,000 - £60,000 per annum, flexible working arrangements, and benefits such as private health care insurance, an unlimited annual leave policy, and a discretionary company car scheme.