Desktop Support Engineer - UK

• Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile phones
• Manage incident queues and respond to customer calls
• Handle VIP user management and vendor management
• Document incident tickets and monitor communication channels for incoming incidents
• Manage Win-10 devices and provide technical troubleshooting
• Oversee antivirus management for Defender and McAfee
• Assist in device movement and management as per project requirements
• Create technical project documentation, reports, and manuals
• Build and deploy workstations with the approved standard image
• Provide Tech-Bar support for user queries and technical issues
• Manage IT desk moves, patching, and training/meeting room setups
• Handle loan laptop management and setup
• Manage IT kit retirement and device disposal
• Provide primary support for printers, including consumables replacement
• Manage Active Directory group management, account unlocks, and password resets

Technologies:

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• ITIL
• Mobile
• Network
• SharePoint
• Windows
• VPN, We are a dedicated team based in Leiston, UK, offering a 100% onsite Desktop Support Engineer role. Our organization values technical expertise and effective problem-solving. We provide the necessary training and resources to support our employees growth. The successful candidate will play a vital role in maintaining smooth IT operations and will have the opportunity to engage with various customers and technologies in a dynamic environment. A site vehicle will be available for needed travel to multiple customer sites within approximately 25 miles.

• SC Clearance is mandatory
• Full UK driving license
• Experience troubleshooting issues on Windows 10 operating systems
• Knowledge in installing and configuring Starlink satellite network devices
• Experience in configuring iPhone/iPad
• Creating or deleting IDs for Joiner/Leaver/Mover on Azure portal
• Knowledge in new Microsoft Teams creation in Teams admin portal
• L1 support knowledge of applications and SharePoint
• L1 support troubleshooting of Office applications
• Effective communication skills
• Strong multitasking and time management skills
• Proven customer service experience
• Strong written, verbal, and interpersonal skills
• Self-motivated with a willingness to learn
• Ability to work with both technical and non-technical staff
• Ability to independently manage multiple tasks through to resolution
• Excellent problem-solving and root cause analysis skills
• Understanding of virtualization environments and Intune administration
• Knowledge of supporting conference room devices and managing cloud printing
• Experience in managing asset inventory
• Desktop support experience in a Microsoft Managed Desktop environment
• ITIL certification or knowledge of ITIL processes