IT Helpdesk Analyst

• Provide technical support to customers via phone and remote access.
• Maintain and update the Incident tracker, handling and prioritizing tickets.
• Communicate proactively with customers regarding issue status.
• Repair, maintain, and reconfigure hardware and software both remotely and on-site.
• Liaise with sales and technical teams to resolve customer issues effectively.
• Ensure compliance with company procedures and health & safety regulations.
• Suggest system improvements and actively participate in ongoing training.

Do you have experience in Technical support?, * Minimum of 2-year experience in an IT helpdesk support role.

• Proficient in Windows workstation, Active Directory and Office 365 support.
• Experience with server support.
• Most be a clear communicator, both written and verbal., We seek individuals who demonstrate professionalism, excellent customer service, and strong organizational skills.