Product Support Specialist

Job Description To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise. The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures. Essential Duties & Responsibilities: · Stryker Citizen: Always Demonstrates outstanding ethics. Treats customers and employees with respect, represents the company in the best possible light. · Knowledge: Communicates essential benefits of products and their clinical applications. · Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales. · Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM. · Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and protect the business. · Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders. · Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can normally be overcome without serious effect on revenue or budget. · Achieve sales results in line with the annual sales target and KPI metrics · Planning, prioritizing, and executing of required activities and customer support. · Segmentation of the sales area and define a focus on the expansion of existing customers, as well as support for growing customers together with the Sales Team · Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments. · Development of short and medium-term strategies in collaboration with the customer to secure/strengthen the Stryker position. · Good communication and negotiation on an equal footing with customers, using reasonable and appropriate methods to ensure a profitable and sustainable relationship · Market observations to strengthen own position and constant analysis of responsible area · Address challenges with the customer and develop solutions (with support of RSM/SalesTeam) · Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills · Administration of IT based customer database/CRM-Tool Clinical/Technical Expertise · Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures. · Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes. · Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning. · Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately. · Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered. · Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual). · Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and, To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.

The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.

Essential Duties & Responsibilities:

· Stryker Citizen: Always Demonstrates outstanding ethics. Treats customers and employees with respect, represents the company in the best possible light.

· Knowledge: Communicates essential benefits of products and their clinical applications.

· Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales.

· Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and

monthly planning decided in partnership with mentor and RSM.

· Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to

open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and protect the business.

· Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders.

· Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can normally be overcome without serious effect on revenue or budget.

· Achieve sales results in line with the annual sales target and KPI metrics

· Planning, prioritizing, and executing of required activities and customer support.

· Segmentation of the sales area and define a focus on the expansion of existing customers, as well as support for growing customers together with the Sales Team

· Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments.

· Development of short and medium-term strategies in collaboration with the customer to

secure/strengthen the Stryker position.

· Good communication and negotiation on an equal footing with customers, using reasonable and appropriate methods to ensure a profitable and sustainable relationship

· Market observations to strengthen own position and constant analysis of responsible area

· Address challenges with the customer and develop solutions (with support of RSM/SalesTeam)

· Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills

· Administration of IT based customer database/CRM-Tool

Clinical/Technical Expertise

· Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.

· Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.

· Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.

· Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.

· Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.

· Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual).

· Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.

· Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.

· Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.

· Develop ability to competently cover complex primary and revision hip and knee procedures., Job Description To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise. The Product Support Specialist - Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures. Essential Duties & Responsibilities: · Stryker Citizen: Always Demonstrates outstanding ethics. Treats customers and employees with respect, represents the company in the best possible light. · Knowledge: Communicates essential benefits of products and their clinical applications. · Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales. · Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM. · Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and protect the business. · Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders. · Discretion/Latitude/Impact: Work is closely supervised, and specific direction provided by more experienced staff. Keeps supervisor informed regularly on status of work. Failure to achieve results can normally be overcome without serious effect on revenue or budget. · Achieve sales results in line with the annual sales target and KPI metrics · Planning, prioritizing, and executing of required activities and customer support. · Segmentation of the sales area and define a focus on the expansion of existing customers, as well as support for growing customers together with the Sales Team · Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments. · Development of short and medium-term strategies in collaboration with the customer to secure/strengthen the Stryker position. · Good communication and negotiation on an equal footing with customers, using reasonable and appropriate methods to ensure a profitable and sustainable relationship · Market observations to strengthen own position and constant analysis of responsible area · Address challenges with the customer and develop solutions (with support of RSM/SalesTeam) · Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills · Administration of IT based customer database/CRM-Tool Clinical/Technical Expertise · Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures. · Train and guide surgeons and hospital staff in the use of Stryker's Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes. · Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning. · Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately. · Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered. · Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted "go-to" for all case coverage types (robotic and manual). · Educate surgeons and staff on the clinical benefits of the robot and best

respect. · Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage. · Complete JR 101 and 201 training and develop an understanding of all basic manual procedures. · Develop ability to competently cover complex primary and revision hip and knee procedures. Key Talents / Skill Requirements · Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values. · Confidence and persistence. · Patience and self-motivation. · Analytical and planning skills. · Flexible approach to work to adapt to changes. · Strong teamwork and networking skills. · Commercial and business awareness. · Valid driving license. · Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues · Sales Skills - challenge the customer · Assertiveness · Service and solution oriented · OR experience · Learning skills - Ability to apply new skills at any time. Is open to new ideas. · Self-employment: High self-organization skills · Willingness to travel · Positive attitude, a "can do" solution orientated approach to succeed. · Self-motivated, you take ownership of your work · Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business. · Teamwork is an integral part of this role. · Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions. · High Ethics & Integrity, we want you, · Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.

· Confidence and persistence.

· Patience and self-motivation.

· Analytical and planning skills.

· Flexible approach to work to adapt to changes.

· Strong teamwork and networking skills.

· Commercial and business awareness.

· Valid driving license.

· Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues

· Sales Skills - challenge the customer

· Assertiveness

· Service and solution oriented

· OR experience

· Learning skills - Ability to apply new skills at any time. Is open to new ideas.

· Self-employment: High self-organization skills

· Willingness to travel

· Positive attitude, a "can do" solution orientated approach to succeed.

· Self-motivated, you take ownership of your work

· Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.

· Teamwork is an integral part of this role.

· Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions., practices with confidence, enthusiasm and respect. · Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage. · Complete JR 101 and 201 training and develop an understanding of all basic manual procedures. · Develop ability to competently cover complex primary and revision hip and knee procedures. Key Talents / Skill Requirements · Excellent communication skills with proficiency in spoken and written English. · Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values. · Confidence and persistence. · Patience and self-motivation. · Analytical and planning skills. · Flexible approach to work to adapt to changes. · Strong teamwork and networking skills. · Commercial and business awareness. · Valid driving license. · Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues · Sales Skills - challenge the customer · Assertiveness · Service and solution oriented · OR experience · Learning skills - Ability to apply new skills at any time. Is open to new ideas. · Self-employment: High self-organization skills · Willingness to travel · Positive attitude, a "can do" solution orientated approach to succeed. · Self-motivated, you take ownership of your work · Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business. · Teamwork is an integral part of this role. · Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions. ·

to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability., · High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. seo.joblisting.F294A481B54A444E9AAB3F6AE9BA3CAD False Stryker 52.54145::-1.37615::27304 52.54145::-1.37615::27304 https://de.jobsyn.org/F294A481B54A444E9AAB3F6AE9BA3CAD10 Hinckley, GBR Hinckley, GBR 1D731B-air-force 1D711R-air-force 1D711-air-force 6048-marines 94F-army 1D7X1-air-force 1D771A-air-force 1D751A-air-force 736A-navy 79V-army MK-coast-guard EN-navy 2A913E-air-force 58A-army 94E-army 3500-marines 2A913F-air-force 1D771-air-force 2146-marines 1300-marines 2891-marines 0631-marines T49A-navy 1D751R-air-force 79T-army 2181-navy 7011-marines 1342-marines 2887-marines EM-navy 002786-navy 1D731-air-force 2A378-air-force 91P-army 6C091-air-force MR-navy 2A753-air-force 3D171-air-force 1C6X1-air-force 91E-army 6012-marines MN-navy 5979-marines 738A-navy 6531-marines 94D-army 3D131-air-force 1D771B-air-force 91S-army 6591-marines 2A933D-air-force EM-coast-guard 745A-navy 3524-marines 6116-marines 5953-marines 6324-marines 6033-marines 1C611-air-force 94Y-army 2A676-air-force 3G091-air-force 1D731D-air-force 91F-army 2111-marines AET-coast-guard 68U-army 1D771D-air-force CM-navy 2A953D-air-force IT-navy 6123-marines 2629-marines 6114-marines IC-navy 6694-marines 2100-marines 6314-marines AO-navy 37F-army 1C671-air-force 25H-army 5948-marines 2A674-air-force 3525-navy 68C-army AS-navy 3D151-air-force 2A972-air-force 2A953A-air-force 2A973-air-force HS-coast-guard 2A953F-air-force 2A953C-air-force 3D0X2-air-force 4N031-air-force 2A933J-air-force 2R0X1-air-force IT-coast-guard AMT-coast-guard 91D-army 2871-marines 2A573-air-force 002712-navy 2A953E-air-force 4511-marines 5974-marines 1D771Z-air-force 2R071-air-force 2A913A-air-force 2R031-air-force 2A913C-air-force 3044-marines GS-navy C38C-navy 68B-army 0671-marines 3G0X1-air-force 1161-marines 2A655-air-force 2A953H-air-force 1D771E-air-force C38B-navy 2A933G-air-force 002792-navy 1D731A-air-force 002764-navy 1D731E-air-force 6154-marines 6124-marines 6313-marines 2A571-air-force 91H-army 2A553-air-force 2A953B-air-force 2171-marines 94T-army 1D791-air-force 1D751-air-force 6336-marines 6C011-air-force AE-navy 6338-marines HT-navy 2A913B-air-force 2A913G-air-force 94H-army 1D711Z-air-force 2112-marines 6326-marines 3G000-air-force AD-navy 2R051-air-force 2R011-air-force C37B-navy 91A-army 002789-navy 3D1X1-air-force 68W-army 2848-marines 2085-navy 1142-marines 1C691-air-force 1D751Z-air-force 5952-marines 6316-marines 2A572-air-force 9750-navy 2A654-air-force 3G011-air-force 68D-army 3D111-air-force 5939-marines 6386-marines 6C0X1-air-force ET-navy 2161-navy 1D771K-air-force 3G051-air-force 91C-army 2A574-air-force AT-navy 2A933B-air-force 3529-marines 1C651-air-force 6092-marines 2A913H-air-force 3215-navy 4N171-air-force 2A953G-air-force 2A933H-air-force 2A933E-air-force 002790-navy 2A953J-air-force 4N131-air-force 2147-marines 2A913D-air-force 1C631-air-force 2A377-air-force 2149-marines 3G071-air-force 94P-army HM-navy 2A373-air-force 5951-marines 5993-marines 1D731R-air-force GM-coast-guard 6C051-air-force 6C071-air-force 2A374-air-force 6019-marines 94S-army MM-navy 3521-marines 6317-marines 1D711K-air-force 2A775-air-force ITS-navy 1D771R-air-force 2A656-air-force FC-navy 2A773-air-force 1D751D-air-force 2800-marines GM-navy 91B-army AM-navy 2A913J-air-force 51R-army 0171-marines 2A933F-air-force 91L-army 94R-army 3G031-air-force 1D751E-air-force 94M-army 6333-marines 1341-marines 4N051-air-force 6113-marines 2A375-air-force 2131-marines AST-coast-guard 2A9X3-air-force ELC-coast-guard 1D711A-air-force 1D711E-air-force 2651-marines 2161-marines ET-coast-guard 2874-marines 79R-army 6132-marines AW-navy UT-navy C27D-navy 15N-army 4N071-air-force 6122-marines 2181-marines 6541-marines 6332-marines H0A1-navy 94A-army 2141-marines 91M-army 6153-marines 1D751K-air-force MT-navy 5900-marines 2A675-air-force 6C031-air-force 2847-marines 2A755-air-force C27C-navy 6062-marines 2A933C-air-force 68A-army 25B-army 6391-marines 15E-army 1D731K-air-force 1D731Z-air-force 6323-marines FT-navy, High Ethics & Integrity, we want you to win in the right way, that's a fundamental building block of Stryker's vision of being the most admired company in healthcare. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. Product Support Specialist United Kingdom GBR None None Hinckley Stryker