1st/2nd Line Support Engineer
M&K Services
Charing Cross, United Kingdom
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Junior Compensation
£ 35KJob location
Remote
Charing Cross, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Artificial Intelligence
Dynamic Host Configuration Protocol
DNS
Microsoft Office
SharePoint
Software Engineering
TCP/IP
Job description
- Provide 1st and 2nd line support for multiple clients via tickets, phone, and email
- Troubleshoot Windows OS, end-user devices, hardware, and software issues
- Manage Microsoft 365 accounts, licences, and permissions
- Support Microsoft 365 services including Teams, Exchange, and SharePoint
- Assist with user onboarding/offboarding and Active Directory administration
- Diagnose basic networking issues (DNS, DHCP, TCP/IP)
- Escalate complex problems to 3rd line support
- Maintain clear ticket notes and technical documentation
- Communicate technical issues effectively to non-technical users
Requirements
Do you have experience in Windows?, * Minimum 3 years' experience in a 1st / 2nd line support role within an MSP environment
- Strong experience with Microsoft 365 / Office 365
- Solid knowledge of Windows OS and Active Directory
- Basic networking knowledge (DNS, DHCP, TCP/IP)
- Experience working in a SLA-driven, client-facing environment
- Excellent communication, problem-solving, and multitasking skills
Desirable:
- Exposure to Microsoft Copilot (AI) in Microsoft 365
