VoIP Engineer

• Excellent opportunity to join a growing IT and telecoms organisation supporting a varied customer base., As a VoIP Support Technician, you'll provide technical support for VoIP and telecoms services, acting as a key point of contact for customer issues. You'll diagnose and resolve VoIP and network-related problems, monitor system performance, carry out regular checks and updates, and ensure services remain reliable and efficient. You'll work closely with the wider technical team, maintain accurate case documentation, and proactively identify opportunities to improve customer systems and service delivery.

• Proven experience supporting VoIP systems and telecoms services
• Strong understanding of networking fundamentals and troubleshooting
• Experience using network diagnostic and analytics tools
• Excellent problem-solving skills with strong attention to detail
• Clear, confident communication skills with non-technical users
• Ability to manage multiple support issues independently
• Commitment to delivering a high standard of customer service

What would be desirable?

• Experience in an IT support or MSP environment
• Supporting remote users and office networks
• Exposure to IT and network monitoring tools
• Ability to deliver basic user training on systems and features
• Proactive approach to identifying and resolving potential issues, KEY SKILLS - VoIP Support, Telecoms, SIP, Networking, Troubleshooting, Network Diagnostics, IT Support, MSP, Customer Support, Remote Support

• Sheffield-based, full-time permanent role providing technical support across VoIP and network services.
• Hands-on position focused on VoIP platforms, network troubleshooting, system monitoring, and customer support.
• Salary range £26,500-£30,000 (DOE) within a supportive, technically focused team.