Technical Support Officer - EdIS/C2k - 3 Posts

The Technical Support Officer will be responsible for the provision of a range of technical support services in relation to school and Project based network systems.

RESPONSIBLE TO:

The Technical Support Officer will be responsible to the C2k (EdIS) Technical Manager initially and then will be responsible to the Systems Analysts., The post holder will provide, under the direction of line management, a range of technical support services to support the ongoing technical feasibility and acceptability of a range of C2k (EdIS) services. Scope and Context

The postholder will assist with the provision of technical support in relation to system configuration elements of the C2k (EdIS) Service as directed by line management., * Install, test and upgrade integrated software systems on both PC Networks and standalone systems;

• Assist with the resolution of technical problems;
• Assist with software and hardware testing;
• Assist in monitoring the effectiveness of service provider ICT solutions for the delivery of the C2k (EdIS) services;
• Assist in the technical evaluation of proposals from service providers with regard to infrastructure change, refresh and enhancement and provide input to feasibility and suitability;
• Assist in technical evaluations of any technical design and discussion papers produced by service providers or any other source impacting on the C2k (EdIS) service;
• Assist in the provision of technical expertise and support in relation to C2k (EdIS) development and testing processes;
• Adherence to the testing protocols and procedures defined in the formal acceptance of service provider solutions prior to enterprise wide deployment;
• Contribute to the maintenance of the Authority's test networks for software and hardware releases;
• Contribute to the development of Systems and Procedures documentation;
• Implement current procedures for system maintenance, backup and the use of anti-virus software;
• Fulfill such other duties consistent with the general role outlined above as may be required by line management

This job description is intended to provide a broad outline of responsibilities and is not intended to be exhaustive or exclusive. The post holder may be required to undertake various other duties as deemed necessary and commensurate with the level of responsibility of the post. The EA reserves the right to update the Job Description to reflect the changing needs of the Service in consultation with the post holder.

In accordance with Section 75 of the Northern Ireland Act (1998), the post holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times., 6. In the event of an excessive number of applications, the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting, in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desirable criteria. Section 1 - Essential Criteria The following are essential criteria which will initially be measured at the shortlisting stage and which may also be further explored during the interview/selection stage. You should therefore make it clear on your application form how, and to what extent you meet these criteria. Failure to do so may result in you not being shortlisted. Factor Essential Criteria Method of Assessment, Have the ability to solve technical problems and understand the disciplines associated with technical support work in a complex and diverse ICT environment Shortlisting by Application Form Other

The successful candidate will be required: to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion; OR be able to provide sufficient information on the application form that will satisfy the employer that he/she has access to an appropriate alternative form of transport that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion. Shortlisting by Application Form Section 2 - Essential Criteria The following are additional essential criteria which will be measured during the interview/selection stage in line with EA's Game Changing People Model. Factor Essential Criteria Method of Assessment, Through the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery. These reflect our aim which is to meet the needs of all our children and young people equally, removing barriers to learning and ensuring equality of access to excellent education services so that every child can develop to his or her full potential. DISCLOSURE OF CRIMINAL BACKGROUND The Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as 'regulated activity'. In the event that you are recommended for appointed to a post that involves 'regulated activity', the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that you WILL be expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre-employment stage. Further information can be accessed at NI Direct or the Department of Justice.

Do you have experience in Teaching?, Hold a third level qualification in IT/Computer Science or related discipline plus 3 years' experience working with computerised systems in a diversified organisation;

OR

A minimum of 5 years' experience of working with computerised systems in a diversified organisation;

Familiarity with ICT systems / education technology systems in a diversified organisation;

A background in technical acceptance testing; Shortlisting by Application Form Knowledge

Have a good working knowledge of Microsoft network and desktop operating systems;

A logical approach to the resolution of technical problems., High level interpersonal skills

Good communication skills

The ability to liaise with and impart knowledge to the clerical, administrative and teaching staff within schools

The ability to meet tight deadlines and quality thresholds

The ability to work alone or as part of a team

Flexibility and responsiveness to service demands

The Northern Ireland C2k (EdIS) Service represents one of the largest and most comprehensive Information and Communications Technology (ICT) services emanating from the education sector within the United Kingdom. The C2k (EdIS) Service ensures the design, development, installation and operation of an ICT infrastructure, delivered through an integrated internal service in order to meet the curricular, administrative and management information needs of educational and other establishments within the responsibility of the Education Service in Northern Ireland. The scope of the C2k (EdIS) Service includes system configuration and integration, software development, maintenance and support of the infrastructure together with other relevant and related services. These services are required to facilitate the ongoing development and delivery of the Northern Ireland Educational Technology Strategy. In order that these services are managed and delivered effectively, on time and to defined quality standards, there is a requirement to appoint Technical Support Officers.