Scrum Master

As a Scrum Master, you will make an impact by enabling your squad to deliver high-quality outcomes through strong agile practices, effective flow of value, and proactive removal of impediments. You will be a valued member of the transformation delivery organization and collaborate closely with Product Owners, Area Triangles, and multiple cross-functional teams.

In this role, you will:

• Protect the team from distractions and ensure focus on sprint goals by tracking sprint velocity, capacity, and progress.
• Facilitate essential agile ceremonies, ensuring the team aligns with Area and Group-level rhythms.
• Collaborate with the Product Owner to enhance value delivery using Customer-Centricity and Design Thinking techniques.
• Support production issue handling where team maturity requires it, ensuring timely communication, follow-up, RCA completion, and monitoring of patches and upgrades.
• Identify delivery gaps and coordinate or execute corrective actions, including UAT support and security-related commitments.
• Proactively manage dependencies and impediments, stepping in to remove blockers that impact sprint goals.
• Ensure squad readiness for S@S quarterly planning, including capacity checks, work-type clarity, dependency tracking, and Azure DevOps readiness.
• Facilitate creation of quarterly commitments, manage tags and reports in ADO, and support collaboration with other teams during S@S Planning.
• Measure and improve team performance through OKRs and squad-specific value metrics.
• Coach the team on built-in quality practices, shift-left, workflow automation, and quality standards.
• Foster high-performing team behaviors: limiting WIP, building psychological ownership, strengthening engagement, and improving knowledge management.
• Lead by example as a servant leader, coaching team members individually and collectively to improve maturity and delivery outcomes.
• Participate actively in the Scrum Master Community of Practice.
• Define and enforce Azure DevOps rules of engagement to improve transparency and work item accuracy.
• Represent the squad in Scrum Master Syncs, share blockers, and facilitate cross-team collaboration.
• Build trust with stakeholders through effective communication, alignment, and relationship-building.

Work model

Hybrid

This role requires a hybrid work arrangement with required presence in the client or Cognizant office in the Netherlands, depending on business needs.

Do you have experience in SAFe?, * Proven experience as a Scrum Master in a scaled agile environment (S@S, SAFe, or similar).

• Strong understanding of sprint execution, velocity, capacity, and delivery KPIs.
• Hands-on experience facilitating agile ceremonies and enabling team rhythm alignment.
• Demonstrated capability in dependency management and impediment removal.
• Experience coordinating production issues, RCA processes, and cross-team communication.
• Working proficiency with Azure DevOps.
• Strong coaching skills and ability to elevate team maturity.
• Excellent communication and stakeholder engagement skills.

These will help you stand out

• Experience coordinating S@S quarterly planning.
• Knowledge of built-in quality practices and automation.
• Background supporting IT security initiatives or UAT coordination.
• Experience in multi-team transformation environments.
• Participation in agile communities.