Help Desk Support

• Answer Bidvest help desk phone and record all calls on IT system (Training given)
• Enter all calls on the system/ transfer calls to the appropriate teams Internal & Eternal
• Managing company correspondence, including phone calls, emails, letters and packages
• Input data on to spread sheets as and when asked
• Highlight tasks to the management team should any jobs require chasing
• Required to have basic IT knowledge
• Feedback to sub-contractors on potential quotes
• Be confident in approaching the management team to direct questions etc
• Liaise with the management team in the office to ensure all logged jobs are closed off per contract area

Do you have experience in Help desk?, * Confident in liaising with the management team,

• Confident on the phone speaking with clients, Sub-contractors & teams within the office,
• Self-motivated,
• Basic IT Knowledge
• MUST be happy working in an open office

Concept Resources are currently working with a well-established automotive manufacturer located in Sunderland.