Helpdesk Administrator

An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Hebburn Office, as part of our Helpdesk team., Experience in Helpdesk Facility's role is preferred. The role of Helpdesk Administrator involves scheduling engineers' diaries, liaising with our engineers, contracts managers, suppliers and clients to offer our high standards of customer service and SLA's across our company. The post holder will support a maintenance operation by receiving and dispatching service requests, updating both internal CAFM and client systems, administering procurement, producing high quality documentation.

• Effective and courteous handling of customer queries and service requests.
• Fast and accurate generation, and closure, of reactive work orders on the site-based maintenance management system.
• Generation and closure of scheduled work orders, on a weekly basis.
• Production of high quality MS Word based documentation, from limited specification and within tight timelines.
• Accurate logging of purchase orders and filing of associated documentation
• Updating in-house systems and external systems.
• Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis.
• Managing inbox efficiently on daily basis. Constant liaison with engineers and subcontractors via phone/email.

Do you have experience in Technical support?, Do you have a GCSE?, * GCSE or equivalent (preferred), * Technical support: 1 year (preferred)

• Customer service: 1 year (preferred)

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: £26,000.00-£29,000.00 per year

Benefits:

• On-site parking