Implementation Analyst

Implementation Analyst | Professional Services | Carmel, IN | Hybrid

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

At RLDatix we're making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal-helping people.

We're searching for a Carmel, IN based Implementation Analyst to join our Professional Services team, so that we can assist our Policy product customers in the software onboarding process. The Implementation Analyst will consult with clients, configure software, and lead training to ensure client success.

How You'll Spend Your Time

• Lead weekly calls with customers to monitor progress, address challenges, and provide support through implementation

• Understand clients' needs in order to architect the best approach and configure the software accordingly for each client

• Lead virtual trainings with customers to ensure successful adoption and usage of the software

• Build and revise implementation schedules via Smartsheet, as well as track project progress through OpenAir

• Respond to all customer inquiries with urgency and empathy, collaborating with internal teams when necessary, to ensure white-glove service

• Previous experience in a customer-facing, enterprise SaaS implementation role

• Proven success communicating with senior executives

• In-depth knowledge on how to manage multiple projects simultaneously

• A quick learner with strong problem solving and critical thinking skills

• Ability to commute to Carmel, IN 50% of the month

• A knack for working collaboratively within a customer-focused environment

• A bachelor's degree, By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.