Senior User Researcher (Mobile app)

• Skilled in planning and conducting user research that informs product and service decisions
• Confident using Figma, Miro and a variety of user research tools.
• Client-facing, able to present research findings clearly and influence decisions.
• Inquisitive and eager to continuously improve and learn.
• Collaborative and ego-free, able to give and receive feedback to and from all team members regardless of role or level.
• Experienced in agile methodologies, and comfortable contributing research in fast paced delivery environments.
• Active contributors to improving and scaling the research practice across the organization., * Run moderated and unmoderated usability testing (including remote), supporting rapid iteration and continuous learning within delivery teams.
• Design and execute research studies end to end from scoping and method selection to analysis and synthesis of insights
• Work collaboratively with product managers, engineers, and other designers to align on vision, priorities, and scope.
• Often work as an embedded member of a product team, sequencing research alongside product roadmaps and delivery milestones
• Create research artefacts such as journey maps, experience maps, and service blueprints to communicate insights and opportunity areas.
• Translate research findings into clear, actionable recommendations that align user needs with business goals, ensuring insights directly inform backlog prioritization and design decisions.
• Advocate for human-centered design, influencing stakeholders and ensuring design decisions are backed by user evidence.
• Facilitate workshops, research-led activities and co-creation sessions with stakeholders and users to support alignment and idea development.
• Define and document design & research principles and frameworks that guide the overall experience.
• Conduct usability testing and support teams based on user feedback.
• Mentor junior researchers and designers and contribute to the continuous evolution of our design practice.
• Are highly skilled in user research and comfortable adapting methods or approaches to meet project needs.
• Have awareness of how emerging technologies (e.g A.I, automation) influence user behaviors, research methods or product experiences.
• Encourage product teams to explore and validate new ideas and ways of working through research driven experimentation.
• Explore new ways of uncovering user insights and sharing them in impactful, engaging formats.
• See the big picture and give user/business context for product and design decisions.
• Use your research expertise and client knowledge to spot and resolve problems.
• Up for challenging conversations if needed to get to the best product.
• Represent Valtech publicly by participating in talks, events and conferences.
• Speak fully English and Spanish

Please share examples of your PDFs or online case studies with your application. We're interested in the activities you go through as you research, test and present your thoughts and conclusions. For example, use of data, interviews, workshops, sketches, concepts, flows, experience maps, prototypes etc. "Finished" visual designs are not the only focus here. All supplied examples will be handled in complete confidence

Do you have experience in User research?, As a Senior User Researcher, you are passionate about experience innovation and eager to push the boundaries of what's possible. You bring 6 to 8 years of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

As a Senior User Researcher, you'll play a critical role in shaping products and services by ensuring decisions are grounded in user insight. You will draw on your knowledge in user research methods, behavioral analysis and insight communication effectively to guide teams towards evidence-driven outcomes. You'll also be mentoring other researchers and designers, both in day-to- day project activities and as part of more formal career development across the Design team.

Role responsibilities

We are looking for a Senior User Researcher to join our team, bringing expertise in user-centered research, mixed method approaches and guiding teams through evidence-driven decision making. You will have a strong background in leading research across discovery and delivery phases - from framing the problem through to generating actionable insights and recommendations.

You can evidence expertise in qualitative and quantitative research methods, including interviews, usability testing (moderated & unmoderated), surveys, contextual inquiries, and remote testing tools. You should be proficient in designing studies, analyzing data, synthesizing insights to clearly communicate user needs to engage with stakeholders at all levels.

You also have experience in creating research artefacts such as journey maps, service blueprints, and ecosystem models; with the ability to translate complex problems into clear, actionable insights and design directions.

We expect you to have strong storytelling and communication skills that influence decision-making. You thrive in agile environments and enjoy collaborating with product, engineering, and strategy teams. Ultimately showing a passion for solving complex problems and having a curiosity-driven mindset.

In this role, you will lead end-to-end research projects, working closely with cross-functional teams internally and within client organizations, uncover insights, define opportunities, and set a clear direction for design and development. You will shape meaningful experiences that align with user needs and business goals, ensuring that design solutions are research-driven, validated, and impactful., * Lead and plan user research across discovery and delivery, using mixed methods approaches to uncover user needs, validate assumptions, and de risk decisions.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Why Valtech? We're advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We're looking ahead * We are global The opportunity At Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: * The work we do and the innovation we drive * Our values of share, care and dare * A workplace culture that fosters creativity, diversity and autonomy * Our borderless, global framework, which enables seamless collaboration About our Design team As part of the team, you'll be working on products and services for some of the world's most influential companies. User Researchers through Product and Motion Designers work in dedicated teams, anyone who has worked at a startup or in a product company will feel right at home. We are involved from planning and strategy through to execution, being an advocate for the user at every step of the way. You'll help the team make informed design decisions, placing the needs of the user and the business at the center of every piece of work., Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L'Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don't just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what's next? Join us.   You must create an Indeed account before continuing to the company website to apply