Network Engineer (Operations)

As a leading research-led university, our community relies on excellent network connectivity to support its wide range of activities. This role is in the Operations section of our business critical Networks & Data Centres team responsible for deploying and maintaining our campus-wide network and data centre infrastructure under the leadership of the Network Engineer (Operations Coordinator). You will work closely with other members of the Network team and other teams within IT Services and from across the wider University. With an ability to prioritise their own activities, alongside a desire to deliver key customer-focussed services, the post holder will play a key role in ensuring network related services are delivered effectively and efficiently, supporting the business objectives of the University. This role offers opportunities to develop or implement your existing skills in a different environment. We are committed to supporting our staff's development and encourage applications from people who can bring new experiences and ideas, with the right attitude and aptitude.

• Level 3 qualification. (Qualifications at this level include a degree. Please view the full list). We also welcome applicants with equivalent non-uk qualifications or equivalent professional experience.
• Experience of working as part of a multi-skilled IT network team within a large and complex organisation, with an understanding of IT networking, constituent components and associated protocols.
• Demonstrable ability to work under time-based pressure, either when resolving issues or deploying services to meet business critical deadlines.
• Ability to create and share relevant information with colleagues at differing levels.
• Ability to prioritise workloads with the minimum of supervision, with good time management skills; analyse and resolve issues with a dynamic and proactive approach, either as part of a team or working independently
• Excellent customer-facing skills, with a focus on improving customer experience.
• Evidence of upholding our behaviours as specified in the job description. Interview date: To be confirmed

We offer a supportive and inclusive working environment for our staff. Flexible, hybrid working enables staff to find the right work-life balance for them, with colleagues working between home and the office. Everyone at York has access to a range of excellent benefits including:

• Competitive starting salary with annual salary increments/pay reviews
• 30 days annual leave (38 days with bank holidays)
• Flexible working arrangements, with forums and inclusive facilities to support our staff
• Hybrid working (see our Remote working policy)
• Up to 2 volunteering days per year (pro-rata) as part of the Staff Volunteering Scheme
• Staff training and development courses
• Generous Pension Scheme
• Cycle to Work Scheme
• Onsite gym with discounted membership
• Access to a range of savings on childcare, transport and healthcare, plus shopping discounts and other offers. The above are a selection of benefits available to members of staff at the University. For full details of all our benefits, please see our HR website.

Looking for a job with a purpose? Make a difference and join our friendly, experienced, multi-skilled team of network professionals and play a critical role in keeping the University of York community connected. The University of York has set out its vision to become a University for Public Good. IT Services actively supports that commitment. We're looking for individuals who want to be part of making a difference, using industry-leading technology to support our vision and deliver exceptional services. Working at a learning organisation, we offer a collaborative, flexible environment where growth is supported, teams care for each other, and inquiring minds can thrive. Our primary goal is to provide services and facilities that meet the needs both of the University and the broader community, as well as support the University's strategic objectives and commitment to public good by creating a stimulating learning, living and working environment. The IT Services department is critical to delivering those objectives, providing infrastructure and services that support all aspects of the customer experience. The Network & Data Centres team is responsible for the University's business critical network services that underpin almost every activity of the University community, alongside our campus data centres from which many of our critical digital services are provided. Our extensive campus network currently consists of: + Over 70,000 wired outlets + Over 8,000 network devices, including more than 5,000 wifi access points + Over 25,000 concurrent wifi connections at peak (and growing) + More than 300 wiring centres, connected by many kilometres of ducting and optical fibre infrastructure We are undertaking an ambitious modernisation programme for our campus network. Could you play a leading role in helping us realise the many benefits of that?, The University strives to be diverse and inclusive - a place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork