IT Manager

• Oversee the organisation's IT services, including management of third-party suppliers and associated budgets.
• Ensure SLAs and service standards are established, monitored, and consistently met.
• Act as the primary escalation point for 2nd line support technicians.
• Maintain adherence to GDPR and data security frameworks
• Take a proactive, hands-on approach to resolving complex technical issues as they arise.

• Proven experience in administering hardware and software systems.
• Strong knowledge of cloud technologies, particularly Microsoft 365.
• Effective supplier management skills and the ability to collaborate with third-party providers to drive successful outcomes.
• Recent and demonstrable experience in hands-on, practical IT problem-solving.
• Solid understanding of Microsoft technologies (identity management, user profiles, Windows Server).
• Extensive experience supporting Windows desktops, the Microsoft Office Suite, and smartphones.

Reed Technology are delighted to be partnering with a leading organisation in their search for an experienced IT Manager to join their friendly and collaborative team. This role offers a balance of strategic oversight, service management, and hands-on technical leadership.