Software Engineer

As a Senior Software Engineer, you will play a pivotal role in designing, developing, and maintaining cutting-edge software solutions. Your day-to-day responsibilities will include:

• Innovative Development: Utilize AWS AI services, specifically Amazon Lex, to craft engaging contact flows and webchat functionalities.
• Collaboration at Its Best: Work closely with cross-functional teams to seamlessly integrate AI capabilities into our contact center solutions.
• Code with Purpose: Write clean, efficient, and maintainable TypeScript code that drives our software forward.
• Champion DevOps: Implement and advocate for best practices in DevOps, including CI/CD pipelines, automated testing, and infrastructure as code.
• Quality Assurance: Lead and participate in code reviews to ensure our code is top-notch and adheres to industry standards.
• Problem Solving: Troubleshoot and resolve complex technical issues across various areas of the software stack.

• Experience: Proven track record as a Senior Software Engineer or in a similar role.
• AWS Expertise: Strong proficiency in AWS services, particularly Amazon Lex and other AI/ML offerings.
• Tech Savvy: Proficiency in TypeScript and modern JavaScript frameworks.
• DevOps Knowledge: Solid understanding of DevOps methodologies and tools (CI/CD, Serverless, Monitoring).
• Contact Center Familiarity: Experience with contact center technologies and integrations.
• Problem-Solving Skills: Excellent analytical skills with the ability to work both independently and collaboratively.
• Communication Skills: Strong verbal and written communication abilities., * Experience with other AWS AI services and tools.
• Familiarity with serverless architectures and microservices.
• Knowledge of security best practices in cloud environments.
• Experience with agile development methodologies.