IT Support Specialist / IT Allrounder 80-100% 80-100%

• Collaborate on IT projects, focusing on infrastructure and optimization.
• Manage support requests and work closely with external IT partners.
• Ensure smooth IT operations and support end-users across channels., * Active participation in IT projects in the areas of infrastructure, process optimization, and IT security, and gradual assumption of responsibility for smaller IT projects or subprojects
• Management, tracking, and evaluation of support requests as well as system developments and close cooperation with external IT partners
• Ensuring smooth IT operations through technical support and assistance to end users via various channels (phone, email, and ticket system)
• Planning, installation, provision, and maintenance of hardware and software around IT structures (office infrastructure as well as workplaces including peripherals)
• Maintenance and further development of internal systems and applications including user and permission management (Active Directory, M365, internal portals)
• Central contact person for fault reports and problems in hardware and software areas
• Conducting functional tests and quality assurance of new application functions
• Further development and maintenance of IT documentation, user manuals, and the internal knowledge database

• Completed IT training or equivalent with several years in support roles.
• Strong knowledge of Windows systems and Microsoft Office/M365.
• Experience with networking and IT security fundamentals., * Completed vocational training as an IT specialist or an equivalent education with further training in the IT field as well as several years of experience in 1st and 2nd level support
• Solid knowledge in:

• Windows client and server systems, Microsoft Office / M365
• Active Directory, group and permission management
• Network technology (TCP/IP, DNS, DHCP) and Microsoft Exchange

• Basic knowledge in IT security (access rights, endpoint protection, awareness)
• Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (Azure, O365 admin) is an advantage
• Knowledge in IT service management (ITIL, incident, problem, change management)
• Quick comprehension and a structured as well as networked way of thinking with an eye for the big picture
• Independent, solution- and goal-oriented work as well as a strong implementation personality with high service and responsibility orientation
• Very good communication and teamwork skills
• Language skills: fluent German, good English skills

Join BSW SECURITY AG, a family-owned leader in safety solutions. Enjoy a dynamic work environment with opportunities for growth.