IT Business Consultant Customer Service

As a Business Consultant (m/f/x), you will act as the key interface between business and IT. You will advise our divisions and companies on digital transformation initiatives and ensure effective business-IT alignment across the listed domains.

Your key tasks:

• Analyze and optimize business processes, promoting best practices in one or two of the domains Customer Service and Logistics & Warehousing, Quality Management
• Coordinate initiatives related to creating conceptional (pre-)studies to recommend a comprehensive way forward for reaching business goals
• Collaborate with business stakeholders to define and describe IT requirements
• Consult IT projects from requirements gathering through to implementation and oversee the whole lifecycle of service delivery
• Contribute to the selection of new IT solutions
• Conduct workshops and presentations for stakeholders
• Work closely with Domain Architects, Demand Manager and Solution Architects

• Degree in Business Informatics, Business Administration, Computer Science, or a comparable qualification
• Solid knowledge in at least one of the business domains: Production
• Several years of experience in consulting
• Experience in process analysis and modeling (e.g., BPMN)
• Strong communication and facilitation skills
• Analytical mindset and structured working style
• Fluent in German and English, any other European language B1 level is a plus.

As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team today and get to know the Liebherr Group as a reliable partner. Profit from these benefits:

• Attractive remuneration and social benefits
• Flexible and hybrid working
• Freedom for creative work
• Company pension scheme
• Crisis-proof workplace
• Individual development and training opportunities
• Employee benefits & discounts
• Bicycle leasing through salary conversion
• Healthy & regional catering in the company restaurant
• Company health management programme
• EGYM Wellpass

Get your own impression of our Oberopfingen site: Liebherr - Imagefilm Standort Oberopfingen - YouTube and find your perfect match in our family business: Liebherr - Finde dein perfektes Match! (youtube.com)

Liebherr-IT Services GmbH has its head office in Oberopfingen near Kirchdorf an der Iller and develops IT solutions for the entire Liebherr Group, coordinates the cross-location IT applications, and advises the companies in the entire Liebherr Group on IT issues.