Lead Analytics Solutions & Services (Open)

Within the Data Platform Tribe, you will join a cross-functional organization whose mission is to provide a reliable, secure, and scalable technological foundation for all of the Group's data needs. This platform supports Accor's data democratization strategy by ensuring simple, governed, and high-performance access to analytical tools and services on an international scale.

The role is part of a team dedicated to analytics solutions for business users, responsible for providing, managing, and evolving the tools that enable data access and the consumption of analytical products. The team plays a key role in structuring the Group's analytics ecosystem, continuously improving the user experience, and supporting Business Analysts in mastering their tools.

Your mission:

You will be responsible for data accessibility and democratization solutions at Accor and will be in charge of:

1. Operationally leading the Feature Team named OPEN, including:

• Participating in the recruitment and training of the Feature Team developers
• Managing relationships with technical representatives from third-party solution providers

2. Designing, delivering & maintaining products within the OPEN Feature Team portfolio, including:

• Collaborating with the Product Owner and the other two Feature Teams within the Data Platform Tribe to ensure technical consistency and full functional coverage across the stack
• Designing products to measure DATA ROI, i.e., both the operational costs generated by the platform and the value created by the Data products published by other Data Tribes
• Contributing to the evolution of the Data Portal in partnership with two other major French groups, which serves as the main entry point for all users to access our products
• Monitoring, analyzing, and resolving incidents or anomalies occurring on the Feature Team's products and solutions
• Implementing technological watch to continuously enrich our modern data stack

3. Ensuring a high level of service for users by implementing:

• A solution to automate our BI administration
• Training sessions for internal DATA department teams
• Clear onboarding paths to facilitate adoption by internal DATA department teams

4. Educating and supporting all users by:

• Helping them define needs not covered by the current stack

• Participating in the animation of the "Data Tech" community (sharing best practices, code knowledge, technology watch, etc.)

• Raising awareness among stakeholders about DATA challenges and benefits, * Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

• Your career:

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

• Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.

• Every Wednesday afternoon, dedicate your time to deep work and personal development.

• Work in a multicultural and English-speaking environment.

• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law "Loi Finance".
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib., * A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
• An interview with the team manager responsible for the role you are interested in.
• For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
• A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
• A personalized feedback.

Do you have experience in Tableau?, And you?

• Proven (senior) experience in enterprise-scale Data/BI environments, including implementing or evolving self-analytics solutions for a large user base
• Experience in technical leadership: operational management of consultants or project teams, while remaining a strong individual contributor

Technical Skills

• Strong expertise in Snowflake (core of the platform) and solid knowledge of its ecosystem
• Experience with major analytical tools such as Tableau, Dataiku, and orchestration tools (e.g., Astronomer/Airflow)
• Advanced expertise in data modeling and designing robust analytical models
• Experience in BI tool administration and industrialization, with an automation-oriented approach
• Advanced SQL and database skills; experience in data transformation (dbt knowledge is a plus)
• Good understanding of semantic layer concepts and modern analytics architecture
• Hands-on experience in managing and optimizing Business Intelligence tools (reporting, pagination, environment structuring)

Soft Skills

• Excellent communication and pedagogical skills, with a strong user-service orientation
• Technical lead mindset, capable of defending convictions and influencing diverse stakeholders
• Continuous improvement and process automation mindset
• Ability to simplify complex technical topics for non-technical audiences
• Autonomy, rigor, and ability to thrive in a cross-functional and collaborative environment

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality., Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries. Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. Here, your scope will know no boundaries; So join us and dare to make an impact on the world!