IT Operations Engineer

Our client, a well-established and growing professional services organisation, is seeking an experienced IT Operations Engineer to join their IT team based in Warrington. This is a hands-on, operational role responsible for maintaining secure, stable, and high-performing IT systems while delivering high-quality support across head office and branch locations. You will play a key role in infrastructure support, service management, security compliance, and continuous improvement of IT operations.

As IT Operations Engineer, you will:

• Provide onsite (Warrington HQ) and field-based IT support to branch offices
• Participate in the IT rota to ensure 8am-5pm operational coverage
• Manage the full lifecycle of service desk tickets (incidents, problems, changes)
• Install, configure, and maintain computing hardware and software
• Manage secure user access and permissions (least privilege model)
• Troubleshoot and diagnose system issues, performing root cause analysis
• Work with third-party vendors and hosted infrastructure providers
• Maintain accurate technical documentation and asset records
• Communicate system changes, releases, and operational issues to stakeholders
• Ensure compliance with data protection standards and ISO27001 policies This role requires strong ownership, attention to detail, and a proactive approach to maintaining operational excellence across the IT environment.

• 1+ years' demonstrable experience in IT support, systems administration, or IT operations
• Strong experience supporting Windows environments (desktop & server)
• Experience managing hardware, software deployments, and secure access controls
• Solid understanding of IT service management processes (incident, problem, change)
• Experience liaising with third-party vendors and infrastructure providers
• Strong troubleshooting and analytical skills
• High attention to detail and commitment to documentation
• Awareness of GDPR, ISO27001, and data security best practice
• Professional, customer-focused, and personable approach

• Company pension
• Life assurance
• Discounted gym membership