IT Support Technician (Level 2)

As a Level 2 Support Technician, you will provide technical support to our clients, ensuring their systems run smoothly. This role requires someone with experience in managed print solutions with strong networking/printer skills, including Papercut installation and support. You'll work closely with clients to troubleshoot issues, implement solutions, and support their IT projects., * Provide 1st and 2nd line support to clients via phone, email, and remote tools.

• Troubleshoot hardware, software, and network issues on Windows and macOS systems.
• Install, configure, and support IT systems, networks, servers, and software applications.
• Manage and update service requests using NinjaOne ticketing system.
• Monitor client systems for performance, security, and compliance.
• Set up and maintain user accounts, access rights, and email systems.
• Perform network administration tasks, including DNS, DHCP, VPN, and printer setups.
• Install, upgrade, and maintain printers and hardware, including Papercut configurations.
• Assist with IT projects, such as hardware deployments, software updates, and infrastructure improvements.
• Provide proactive advice to clients to enhance their IT systems.
• Maintain high standards of customer service and client satisfaction.

Do you have experience in macOS?, * At least 2 years' experience in managed print services or strong proficiency in networking printers and Papercut installation.

• Solid understanding of IT hardware, software, and basic networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Microsoft Windows, macOS, and Office 365.
• Excellent problem-solving and communication skills.
• Ability to explain technical issues clearly to non-technical users.
• Positive, proactive attitude, and a strong team player.
• Previous IT support experience or internships are a plus.
• Relevant IT certifications (CompTIA A+, Microsoft, etc.) are advantageous, but not required.

Desirable Skills

• Experience with IT ticketing systems (preferably NinjaOne).
• Knowledge of cloud technologies (Microsoft Azure, Google Workspace).
• Understanding of IT security principles.
• Remote troubleshooting experience.

• Competitive salary and benefits package.
• Professional development and training opportunities.
• Access to industry-recognized certifications.
• Clear pathways for career growth.
• Friendly, supportive team environment.

Apprico is a fast-growing Managed Print, IT Managed Service, and Telecoms provider, serving businesses nationwide. We pride ourselves on delivering exceptional support and services across a variety of sectors. Our team is passionate, supportive, and always ready to embrace new challenges. We are looking for a motivated Managed Print and IT Support Technician to join us and help our clients get the most from their technology.