IT Support Technician

We're a close-knit team, and every member plays a meaningful role in shaping the direction of the company. If you're looking for a role where your input matters and you can grow with a supportive team, we'd love to hear from you., We're looking for an IT Support Technician to join our team. This is primarily a remote support role, working from our office, but with regular on-site visits to client premises when required.

You'll be the first point of contact for our clients, triaging and resolving support requests via our ticket management system. You'll handle everything from day-to-day desktop support queries through to Microsoft 365 administration and network troubleshooting.

What You'll Be Doing

• Providing first-line technical support to clients via phone, email, and remote tools

• Logging, triaging, and resolving support tickets within our ticket management system

• Administering and supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID

• Troubleshooting Windows desktop and laptop issues including OS, drivers, and application support

• Supporting network printers, peripherals, and common office hardware

• Carrying out on-site support visits to client premises as required

• Escalating complex issues to senior engineers with clear and thorough documentation

• Assisting with new user setups, onboarding, and offboarding processes

• Contributing to internal documentation and knowledge base articles

Do you have a valid Driving License license?, Do you have experience in Windows?, Essential

• Minimum 2 years' experience in an IT support or helpdesk role

• Solid experience administering Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)

• Strong Windows desktop support skills (Windows 10/11, application troubleshooting)

• Experience with network printer setup and troubleshooting

• Familiarity with ticketing systems and structured support workflows

• Excellent communication skills - you'll be client-facing from day one

• Full, clean UK driving licence (site visits are a key part of the role)

• A proactive, problem-solving mindset with strong attention to detail

Desirable

• Microsoft certifications (e.g. MS-900, MD-102, AZ-900, or equivalent)

• Experience with Windows Server administration

• Exposure to networking fundamentals (DNS, DHCP, TCP/IP, VPNs)

• Experience supporting clients in an MSP or multi-tenant environment

• CompTIA A+ or Network+ certification

KERO Business Solutions is a specialist Managed IT Services Provider supporting small and medium businesses across the UK and Ireland. We work closely with our clients - particularly in the transport and logistics sector - to deliver reliable, secure, and modern IT solutions that keep their operations running smoothly.