Network Engineer

• Create, update, and manage tickets in the Client Merck tool following appropriate procedural documentation.
• System of truth would be Client Merck tool (Service-now).
• Escorting break-fix partner/Vendor up to device, in Business hours which are either PRE-SCHEDULED or PLANNED activities.
• Escorting break-fix partner/Vendor up to device, out of core business hours for either UNPLANNED, PRESCHEDULED or PLANNED activities
• Non-technical module/device replacement/addition (hot swappable) for supported equipment's in coordination with Customer offshore team.
• Troubleshoot (physical)/identify LAN access media (fiber or Ethernet) related issues resulting in device un-reachability for IN-SCOPE sites with advice from offshore team.
• Physical reboot of in scope devices based on Customer SME instruction (if required).
• Replacement or troubleshooting from the Patch panel (cable termination unit) to the connected device ( Switch/Router/Server, etc.) via offshore team instructions
• Replacement or troubleshooting fiber - Patch cord/SFP from FTU (Fiber Termination Unit) to network device in scope ( Switch / Router / Server) via offshore team instructions
• Coordination with the vendor in any movement of Racks /devices within the data center.
• Proper cable tagging is done in case of any changes made in existing infrastructure.
• Provide the reports of physical status ( LED check to the Customer Offshore team
• Physically monitor the network device for preventive and corrective maintenance as per offshore team's guidance
• Troubleshoot the issues requiring physical access to the device as per Customer offshore team's guidance.
• Install/replace network/fiber patch cables/SFP as necessary for equipment installations as per offshore team instructions.
• Manage delivered Service Provider equipment into, and decommissioned equipment out of, storage facilities.
• Work with designated salvage contractors to arrange and manage disposal of equipment in line with CUSTOMER standards.
• Maintain a floor map of server locations in the server room, and rack diagrams of server locations in all the sites!
• Coordinate the flow of equipment into and out of storage facilities for other activities, such as video-conferencing equipment, telephones, network equipment, PCs and laptops.
• Manage delivered Service Provider equipment into, and decommissioned equipment out of, storage facilities.
• Moving equipment, Unwrap/ Unbox Hardware and dispose of waste material properly.
• Basic Configuration to bring up the devices.
• Complex cable configurations & Power cycle
• Placement device management, Inventory & detect and respond to threats.
• Test devices and fix errors.
• Rack and stacking services.
• Work in co-coordination with OEM engineers to provide support at the time of Break Fix
• Need to share all required information of the devices (at the time of break fix, replacement, assessment) with site and onsite engineers.
• Wireless Controller and Access Point replacement, Breakfix and installation support.

Must have Requirements:

• Valid work permit in Switzerland

Do you have experience in Windows?

BCIC Swiss GmbH, we specialize in delivering end-to-end technology solutions designed to meet the evolving needs of businesses in a competitive digital landscape. With a strong foundation in Swiss quality and customer satisfaction, we serve as a reliable IT partner for small startups to major global corporations. Our core business is outsourcing services, and our company is also involved in recruitment solutions.