Platform Manager
Role details
Job location
Tech stack
Job description
We are looking for a Platform Manager 100% to own the operational excellence of Crypto Finance platforms. You will ensure high availability, manage production incidents, support internal and external stakeholders, and drive continuous platform improvements. This role sits at the intersection of technology, operations, and stakeholder service., * Platform Operations: Oversee the day-to-day operations of Crypto Finance platforms, ensuring high availability, stability, and performance
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Production Issue Management: Monitor and resolve production issues, ensuring minimal disruption to business operations
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Client Support and Integration: Work with institutional clients to support platform integration, troubleshoot issues, and provide technical assistance. Ensure each client passes the conformance testing certification before going live to production
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System Configuration: Configure and maintain platform settings based on business and client requirements
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Ticket and Backlog Management: Open, track, and manage tickets for both production issues and platform improvements, while maintaining and prioritizing the backlog
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Platform Optimization: Continuously evaluate platform performance and ensure implementation of improvements to enhance reliability, speed, and scalability
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Project Management Support: Assist in managing ongoing product initiatives, acting as a deputy for the Product Manager when needed, and ensuring that platform upgrades are delivered on time
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Stakeholder Communication: Collaborate with internal teams (engineering, trading, operations,) external clients and vendor partners to ensure the platform meets business needs and resolves issues promptly
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Security and Compliance: Ensure that the platform adheres to all relevant security, regulatory, and compliance requirements (inc. DORA)
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Knowledge Management: Maintain comprehensive platform documentation and knowledge base
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Be part of an international, fast-paced blockchain and fintech team led by experienced professionals
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Opportunity to travel and attend leading events
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Shape the future of finance while working at the cutting edge of B2B digital asset solutions
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Contribute to a collaborative, entrepreneurial culture with flat hierarchies
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Take on meaningful responsibility with room for learning and professional growth
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Gain deep industry insights and make a tangible impact
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Join regular company-wide meetings, knowledge-sharing sessions, and team events
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Enjoy a modern and central workplace in Zurich with top-tier infrastructure
Our culture
At the heart of our company, we prioritize:
- Innovation and Continuous Learning
- Collaboration and Knowledge Sharing
- Entrepreneurial Spirit and Flat Hierarchies
- Values such as Excellence, Delivery, Ownership, Passion, and Unity
Requirements
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3+ years of experience in platform operations, technical product management, or systems support within financial services
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Hands-on experience operating or managing production-grade financial technology platforms
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Experience with production incident management and root cause analysis
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Strong understanding of API-based integrations and system connectivity (e.g., FIX, REST, WebSocket)
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Proficiency in ticketing/backlog management tools (Jira preferred)
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Excellent communication skills with the ability to interface with both technical teams and business stakeholders
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Familiarity with regulatory and compliance frameworks relevant to financial markets
Nice to Have
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Experience in digital asset / cryptocurrency infrastructure
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Knowledge of trading systems, order management or market making
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Experience with high-frequency or low-latency systems
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Familiarity with DORA (Digital Operational Resilience Act) requirements
