IT Support Technician * - Hamburg Headquarter gesucht in Hamburg

• As an IT Support Technician (f/m/d)*, you are responsible for the quarterly hardware renewal and its management.
• You are responsible for locally relevant operational tasks in the area of IT infrastructure (e.g. computer administration, printing, network).
• You will work closely with the Central infrastructure team to provide technical support for our remote sites in the Hamburg area as well as in Belgium, Luxemburg and Austria.
• Keeping technical documentation and internal processes up to date.
• Contributing to employee onboarding and offboarding processes (equipment, access).
• Analyzing, qualifying and processing support and service requests.

To support our On-Site team at the Hamburg headquarters, we are looking for you as a full-time (40 hours) IT Support Technician (f/m/d)* with immediate effect. This position requires a high level of technical expertise, excellent troubleshooting and problem-solving skills, and outstanding communication skills. Our on-site service desk colleagues are required to work independently and be proactive towards our employees., * Professional experience as an IT Support Technician (f/m/d)* as well as a deep understanding of the business needs behind IT.

• You are confident in using Windows and Apple operating systems. Ideally, you are also familiar with mobile devices (iOS and Android).
• Knowledge of cloud-based collaboration tools such as Google Workspace, as well as ticketing systems and web-based applications in a business context.
• One of your notable strengths is your excellent communication skills combined with a high level of competence in identifying problems and finding solutions.
• You are confident, organised, flexible, open-minded and a reliable person.
• Proficiency in English and German is mandatory.

• General conditions: 30 days of vacation plus additional days off on Christmas Eve and New Year's Eve, a hybrid work model with 50% presence at the headquarters each month, a learning flat rate in the in-house Academy and company pension scheme.
• Health & mobility: Monthly subsidies for your sports membership or for the Urban Sports Club, a Work-Life Portal, JobRad, Deutschland-Ticket subsidy and your own Pluxee card.
• Engel & Völkers Community: Various offers and training opportunities with e-learning formats, individual support, events and company celebrations, an incentivized employee referral program and other corporate benefits.
• Offers at the headquarters: Monthly after-work events, Barista bar with a wide selection of beverages and additional snacks, massage offers, an annual health week, a weekly "juice day" with freshly pressed juices, a 24/7 kiosk, influenza vaccinations, as well as free parking and e-charging stations in our underground garage.

With the power of a globally successful brand, we at Engel & Völkers are setting new standards and, together with our international colleagues, driving forward first-class services and creative solutions. At Engel & Völkers, you'll work independently from day one with plenty of creative freedom to contribute new ideas and realize projects. Together, we are shaping a corporate culture that fosters personal growth and an innovative mindset.